Front Office Leader - Guest Services & VIP Care

Thompson Hotels, Inc.; New York (NY); On-site; USD 75,000 - 85,000; Full time

Job summary

Thompson Central Park New York is seeking an Assistant Front Office Manager to oversee the front office team, overnight staff, cash controls, and guest services. You will coordinate staffing, payroll, and training while ensuring seamless guest experiences throughout their stay.

The role requires strong leadership, excellent communication, and a flexible schedule; hotel operations and Opera PMS experience are a plus. Salary ranges from $75,000 to $85,000 annually.

Qualifications

• Minimum 1 year of management experience in Front Office, Housekeeping, Reservations, or equivalent.
• Strong verbal and written communication skills.
• Flexible schedule including weekends and holidays.
• Proficiency with hotel property management systems and confidentiality.
• Ability to train, develop, and supervise staff.

Responsibilities

• Oversee front office staff, overnight staff, cash controls, and guest services.
• Coordinate with Housekeeping, Engineering, and Sales on daily room inventory.
• Hire, train, develop, motivate, and monitor staff performance.
• Prepare staffing schedules and payroll adjustments; ensure payroll accuracy.
• Greet VIPs and ensure staff fulfill guest preferences and requirements.
• Maintain lobby standards and manage arrivals/departures with diplomacy.

Skills

Staff leadership

Front office operations

Cash controls

Staff scheduling

Guest relations

Training & development

Education

Degree in Hotel Management

Tools

Opera PMS

Hotel property management

Job description

Thompson Central Park New York is seeking an Assistant Front Office Manager to oversee the front office team, overnight staff, cash controls, and guest services. You will coordinate staffing, payroll, and training while ensuring seamless guest experiences throughout their stay.

The role requires strong leadership, excellent communication, and a flexible schedule; hotel operations and Opera PMS experience are a plus. Salary ranges from $75,000 to $85,000 annually.