Front Office Leader - Guest Services & Ops Manager

Crescent Hotels & Resorts; Baltimore (MD); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401K matching program

Flexible scheduling

Discounts at Crescent properties in NA

Hotel room discounts at UHG properties

Job summary

Crescent Hotels & Resorts is seeking a Front Office Manager for the Kimpton Hotel Monaco Baltimore Inner Harbor in Baltimore, MD. You will lead the Front Office Team, ensuring exceptional guest service, smooth daily operations, and adherence to brand standards.

Bring at least 3 years of Front Office management experience, strong leadership and communication skills, and a customer-focused mindset. IHG familiarity is a plus, and the role offers competitive wages and benefits.

Qualifications

• 3+ years of experience as a Front Office Manager in a hotel.
• Excellent interpersonal, leadership, and communication skills.
• IHG brand experience is a plus.

Responsibilities

• Oversee Front Office Operations to achieve customer satisfaction and quality service.
• Lead, train and support the Front Office Team and coordinate with other departments.
• Resolve customer complaints and monitor issues to maintain high service levels.

Skills

Front Office Management

Leadership

Communication

Customer service

Job description

Crescent Hotels & Resorts is seeking a Front Office Manager for the Kimpton Hotel Monaco Baltimore Inner Harbor in Baltimore, MD. You will lead the Front Office Team, ensuring exceptional guest service, smooth daily operations, and adherence to brand standards.

Bring at least 3 years of Front Office management experience, strong leadership and communication skills, and a customer-focused mindset. IHG familiarity is a plus, and the role offers competitive wages and benefits.