Front Desk Agent — Flexible Scheduling & Perks

Crescent Hotels & Resorts; Baltimore (MD); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

401K matching program

Flexible scheduling

Discounts at Crescent properties

Discounts at Marriott properties

Hotel room discounts at IHG properties

Job summary

Crescent Hotels & Resorts is seeking a Front Desk Agent to join the team at Kimpton Hotel Monaco Baltimore Inner Harbor. This position requires providing excellent customer service to guests, greeting them upon arrival, and handling check-outs efficiently. The ideal candidate will have prior experience in a similar role and is passionate about ensuring guest satisfaction.

We offer competitive wages, a comprehensive benefits package for eligible associates, and discounts at our properties.

Qualifications

• Prior experience as a Front Desk Agent or in a high-volume customer service industry.
• Excellent computer skills.
• Ability to work flexible shifts including days, evenings, and weekends.

Responsibilities

• Greet and register guests, handle check-outs.
• Perform tasks to ensure outstanding guest service and financial profitability.
• Respond to guest inquiries and resolve complaints.

Skills

Excellent customer service

Team spirit

Computer skills

Job description

Crescent Hotels & Resorts is seeking a Front Desk Agent to join the team at Kimpton Hotel Monaco Baltimore Inner Harbor. This position requires providing excellent customer service to guests, greeting them upon arrival, and handling check-outs efficiently. The ideal candidate will have prior experience in a similar role and is passionate about ensuring guest satisfaction.

We offer competitive wages, a comprehensive benefits package for eligible associates, and discounts at our properties.