Front Office Manager

Crescent Hotels & Resorts; Baltimore (MD); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401K matching program

Flexible scheduling

Discounts at Crescent properties in NA

Hotel room discounts at UHG properties

Job summary

Crescent Hotels & Resorts is seeking a Front Office Manager for the Kimpton Hotel Monaco Baltimore Inner Harbor in Baltimore, MD. You will lead the Front Office Team, ensuring exceptional guest service, smooth daily operations, and adherence to brand standards.

Bring at least 3 years of Front Office management experience, strong leadership and communication skills, and a customer-focused mindset. IHG familiarity is a plus, and the role offers competitive wages and benefits.

Qualifications

• 3+ years of experience as a Front Office Manager in a hotel.
• Excellent interpersonal, leadership, and communication skills.
• IHG brand experience is a plus.

Responsibilities

• Oversee Front Office Operations to achieve customer satisfaction and quality service.
• Lead, train and support the Front Office Team and coordinate with other departments.
• Resolve customer complaints and monitor issues to maintain high service levels.

Skills

Front Office Management

Leadership

Communication

Customer service

Job description

About the Role

We are looking for a Front Office Manager to lead our Front Office team at Kimpton Hotel Monaco Baltimore Inner Harbor.

Benefits

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members
• Hotel Room Discounts at UHG properties worldwide

Core Responsibilities

Here is what you will be doing each day:

The Front Office Manager oversees Front Office Operations to achieve customer satisfaction, quality service, and compliance with Corporate/Franchise policies and procedures while meeting/exceeding financial goals. You will manage the Front Office Team, providing training, coaching, and support. Communication with all departments is key to ensure customer satisfaction. You will resolve customer complaints, anticipate potential issues by reviewing and monitoring complaints, operational issues, business flow, and associate performance to ensure high levels of customer satisfaction and quality of service.

Qualifications & Experience

Does this sound like you?

You have a passion for our industry, set high expectations for customer service, and have at least 3 years of experience as a Front Office Manager in a hotel. Excellent interpersonal, leadership, and communication skills, strong problem-solving, and a dedication to providing excellent service to guests. IHG brand experience is a plus.

Equal Employment Opportunity

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.