Front Office Manager

The Crescent Hotels Group; Baltimore (MD); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive wages

Benefits for associates and families

401K matching

Flexible scheduling

Discounts on Crescent properties

Hotel room discounts

Job summary

The Crescent Hotels & Resorts is seeking a Front Office Manager for Kimpton Hotel Monaco Baltimore Inner Harbor in Baltimore, MD. You will lead the Front Office team to deliver exceptional guest service, manage day-to-day operations, and uphold brand standards in a luxury boutique setting.

Ideal candidates have 3+ years in a Front Office Manager role within hotels, with strong interpersonal and leadership skills; IHG brand experience is a plus.

Qualifications

• At least 3 years of experience as a Front Office Manager in a hotel.
• Excellent interpersonal, leadership and communication skills.
• IHG brand experience is a plus.

Responsibilities

• Oversee Front Office Operations to achieve customer satisfaction and quality service.
• Manage Front Office Team, including training, coaching and support.
• Communicate with all departments to ensure smooth operations and guest satisfaction.
• Resolve guest complaints and anticipate issues to maintain high service levels.

Skills

Front Office Management

Interpersonal skills

Leadership

Communication

Job description

Description

At Kimpton Hotel Monaco Baltimore Inner Harbor, we put our guests on the fast track to luxury, comfort, and urban adventure. Our newly renovated, grand 202-room boutique hotel and The Morely resides in the historic B&O Railroad Headquarters, offering a tranquil setting near the beautiful Inner Harbor waterfront. At one time, our ornate, 1906 Beaux-Arts building buzzed with the comings and goings of the Gilded Age's power players. Today, we keep business and leisure travelers connected to the exciting offerings of Charm City with our central downtown location near the Baltimore Convention Center, National Aquarium, Oriole Park at Camden Yards, and Johns Hopkins University.

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are looking for our next great team member to lead our Front Office team. We are committed to providing you with:

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members
• Hotel Room Discounts at UHG properties worldwide

Here is what you will be doing each day:

The Front Office Manager oversees the Front Office Operations to achieve customer satisfaction, quality service and compliance with Corporate/Franchise policies and procedures while meeting/exceeding financial goals. You will manage the Front Office Team to include training, coaching and provide support. Communication with all departments is key to ensure customer satisfaction. You will resolve customer complaints, anticipate potential issues by reviewing and monitoring complaints, operational issues, business flow and associates performance to ensure high levels of customer satisfaction and quality of service.

Does this sound like you?

You have a passion for our industry set high expectations for customer service. You have at least 3 years of experience as a Front Office Manager in a Hotel, excellent interpersonal, leadership and communication skills, you are excellent at resolving challenges and dedicated to provide excellent service to our guest. IHG brand experience is a plus.

Our differences are what make us great:

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Crescent Hotels & Resorts