Front Office Leader – Guest Experience & Revenue

Hilton Durham near Duke University; Durham (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k)

Health insurance

Disability insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management seeks a Front Office Manager to oversee all front desk activities and coordinate with hotel leadership to resolve guest issues and optimize reservations and room assignment processes.

The role requires supervising staff, training agents, and ensuring adherence to guest service standards across shift operations, with a focus on delivering outstanding guest experiences and smooth daily operations.

Qualifications

• A four-year college degree or equivalent education or experience is required.
• Two to three years in a related hotel company position.
• Discipline-specific hospitality industry and supervisory experience is expected.
• Excellent verbal and written English communication skills are required.
• Must be able to handle cash or credit transactions and have Microsoft Office and Excel proficiency.

Responsibilities

• Oversee Front Office operations to ensure efficient guest service and satisfaction.
• Coordinate with General Manager on guest satisfaction initiatives and score goals.
• Recruit, interview, and select front desk staff in collaboration with the GM.
• Train guest service agents on front desk procedures and standards.
• Manage schedules, performance evaluations, and coaching for front office staff.

Skills

English communication

Cash handling

Excel proficiency

Supervisory experience

Education

Four-year college degree

Tools

POS systems

PMS software

Job description

Driftwood Hospitality Management seeks a Front Office Manager to oversee all front desk activities and coordinate with hotel leadership to resolve guest issues and optimize reservations and room assignment processes.

The role requires supervising staff, training agents, and ensuring adherence to guest service standards across shift operations, with a focus on delivering outstanding guest experiences and smooth daily operations.