Front Office Manager

westdrift Manhattan Beach (a Marriott Autograph Collection Hotel); Manhattan Beach (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

westdrift Manhattan Beach, a Marriott Autograph Collection Hotel, is seeking a Front Office Manager to lead daily front desk operations on site in Manhattan Beach, CA. You will manage guest arrivals and departures, resolve concerns, and uphold brand standards to ensure a memorable stay for guests.

The role requires strong leadership, excellent communication, and hospitality expertise, with a focus on coordinating reservations, room assignments, and billing while supporting revenue and occupancy

Qualifications

• Strong front office and customer service skills, with experience overseeing guest-facing operations and ensuring customer satisfaction.
• Excellent communication abilities, including clear verbal and written communication, active listening, and professional interpersonal skills.
• Proven leadership skills, with the ability to train, motivate, and support a diverse front office team.
• Experience in hospitality or hotel front office management, including familiarity with reservation processes and billing.

Responsibilities

• Oversee daily front office operations, including management of the front desk team and coordination of guest arrivals and departures.
• Ensure high standards of guest service and timely resolution of guest concerns to uphold satisfaction targets.
• Collaborate with housekeeping and other departments to maintain lobby appearance and smooth guest experiences.
• Train, schedule, and supervise front office staff and enforce hotel policies and procedures.

Skills

Front Office Management

Customer Service

Team Leadership

Communication

Hospitality

Education

Bachelor’s degree in Hospitality Management, Business, or related field

Tools

Property Management System (PMS)

Job description

Company Description

westdrift Manhattan Beach, a Marriott Autograph Collection Hotel, is a sophisticated clubhouse-style property that blends tailored details with a relaxed, beach-inspired atmosphere. The hotel offers 393 luxury guest rooms, including 15 suites, creating an effortless and elegant Southern California experience for guests. With 35,000 square feet of meeting space and a largest venue of 8,600 square feet, westdrift Manhattan Beach is a destination for memorable events that combine outdoor breeziness with coastal sophistication. The signature restaurant features an indoor-outdoor setting and a fresh, communal-focused dining experience that reflects the local seaside lifestyle. Team members join a culture centered on hospitality, service excellence, and creating a welcoming environment for guests.

Role Description

The Front Office Manager is a full-time, on-site role based at westdrift Manhattan Beach in Manhattan Beach, CA. This role oversees daily front office operations, including managing the front desk team, coordinating guest arrivals and departures, and ensuring efficient check-in and check-out processes. The manager is responsible for maintaining high standards of guest service, resolving guest concerns, and supporting a seamless experience across reservations, room assignments, and billing. Day-to-day duties also include monitoring lobby appearance, collaborating with housekeeping and other departments, training and scheduling front office staff, and enforcing hotel policies and procedures. The Front Office Manager contributes to operational efficiency, supports revenue and occupancy goals, and helps uphold the hotel’s brand standards and guest satisfaction targets.

Qualifications

• Strong front office and customer service skills, with experience overseeing guest-facing operations and ensuring customer satisfaction.
• Proficiency in office administration and organizational practices to manage schedules, reports, and daily workflow.
• Excellent communication abilities, including clear verbal and written communication, active listening, and professional interpersonal skills.
• Experience in hospitality or hotel front office management, including familiarity with property management systems and reservation processes.
• Proven leadership skills, with the ability to train, motivate, and support a diverse front office team.
• Ability to manage multiple tasks in a fast-paced environment, with strong problem-solving and decision‑making skills.
• High level of professionalism, reliability, and attention to detail, with a commitment to inclusive and respectful guest and team interactions.
• Bachelor’s degree in Hospitality Management, Business, or related field preferred; equivalent experience in hotel front office management strongly considered.