Front Office Leader: Guest Service & Ops

CONCORD PAYROLL WHARF ONE LLC; Washington (District of Columbia); On-site; USD 62,000 - 78,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

Life insurance & disability

401(k) with company match

Tuition assistance

Discounted room rates

Training & career advancement

Job summary

Concord Hospitality is seeking a Front Office Manager for Canopy Washington Wharf in Washington, DC. Lead guest services, oversee front desk operations, and drive exceptional service while maintaining brand standards.

This hands-on leadership role requires motivating the team, delivering guest-focused outcomes, and collaborating with revenue and sales to maximize performance. The position is on-site with competitive benefits and growth opportunities.

Qualifications

• Proven leadership experience in front office or guest services management.
• Strong customer service philosophy with a guest-first culture.
• Knowledge of revenue management, financial reporting, and hotel operations.
• Excellent communication, training, and problem-solving skills.
• Familiarity with HR best practices and compliance standards.

Responsibilities

• Maintain guest service as the driving philosophy of the hotel, ensuring every guest leaves satisfied.
• Train, motivate, and empower front desk staff to deliver responsive and professional guest assistance.
• Oversee all front desk operations, including check-in/check-out, telephone procedures, hotel amenities, and system use.
• Act as Manager on Duty, supporting hotel-wide operations when required.
• Partner with the General Manager and Sales team to generate business opportunities, set rate codes, and manage rooming lists.
• Assist with Revenue Management functions and actively participate in revenue calls with corporate and brand teams.
• Produce accurate financial reports in a timely manner.
• Manage HR functions for front desk staff including recruiting, hiring, training, evaluations, and retention efforts.
• Ensure compliance with personnel policies, labor regulations, health and safety codes, and key control procedures.
• Conduct property inspections and oversee preventive maintenance and deep-cleaning schedules to maintain product standards.
• Mentor and develop management talent within the front office team.

Skills

Leadership

Customer service

Revenue management

Financial reporting

Communication

HR compliance

Job description

Concord Hospitality is seeking a Front Office Manager for Canopy Washington Wharf in Washington, DC. Lead guest services, oversee front desk operations, and drive exceptional service while maintaining brand standards.

This hands-on leadership role requires motivating the team, delivering guest-focused outcomes, and collaborating with revenue and sales to maximize performance. The position is on-site with competitive benefits and growth opportunities.