Front Office Leader — Guest Experience & Team Growth

BENCHMARK; Wesley Chapel (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Front Office Manager for Saddlebrook Resort, near Tampa, FL. You will lead Front Desk, Guest Services, Bell/Valet coordination, and the guest arrival/departure experience to ensure exceptional satisfaction and operational excellence.

Responsibilities include staffing, performance coaching, labor control, and cross‑department collaboration to drive guest loyalty and brand standards. Hospitality leadership required for a luxury resort environment.

Qualifications

• 3–5 years of Front Office leadership experience in a hotel or resort.
• Strong communication, organizational, and problem‑solving skills.

Responsibilities

• Lead and oversee daily Front Office operations to ensure a seamless guest experience.
• Serve as a visible leader in lobby and arrival areas, engaging with guests and resolving concerns.
• Handle guest escalations promptly and ensure service recovery aligns with brand standards.
• Recruit, train, coach, and develop Front Office associates to deliver service excellence.
• Create schedules to meet business demands while controlling labor costs.
• Collaborate with Revenue Management, Housekeeping, and Engineering for operational alignment.

Skills

Front Office leadership

Opera PMS

Tools

Opera PMS

Job description

Pyramid Global Hospitality is seeking a Front Office Manager for Saddlebrook Resort, near Tampa, FL. You will lead Front Desk, Guest Services, Bell/Valet coordination, and the guest arrival/departure experience to ensure exceptional satisfaction and operational excellence.

Responsibilities include staffing, performance coaching, labor control, and cross‑department collaboration to drive guest loyalty and brand standards. Hospitality leadership required for a luxury resort environment.