Front Office Manager

Courtyard Banner Elk; Sugar Mountain (NC); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical/Dental/Vision benefits

401K

a generous PTO program

Job summary

Raines Co. is seeking a Front Office Manager to lead the front desk team and ensure flawless guest experiences at our hotel. You will supervise staff, coordinate schedules, and uphold cash handling and brand standards across the property.

Join a company with a family-owned heritage, strong growth, and opportunities to advance. A competitive benefits package accompanies this leadership role in a dynamic hotel environment.

Qualifications

• Minimum two years of progressive hotel experience.
• Prior front desk and supervisory experience.
• Experience with brand or property-specific PMS.
• Familiar with M3, Efficenter, Quore, and other hotel systems.
• Proficient in Microsoft 365.
• High school diploma or GED; Bachelor's degree preferred.

Responsibilities

• Supervise all front office personnel.
• Train and cross-train front office staff; retain team.
• Schedule front office staff within budget guidelines.
• Maintain cash handling and credit policies.
• Ensure accurate rooms status and brand standards are upheld.
• Resolve guest problems quickly, courteously.
• Conduct regular front office meetings and audits.
• Maintain accounts receivable and 90-day policy.

Skills

Front office supervision

Guest service

Team training

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

M3

Efficenter

Quore

PMS experience

Microsoft 365

Job description

Raines Co. - Your Future is Now!

You play a key role in the successful stay of each guest that walks into your hotel. You are diligent in ensuring the front office team has great attention to detail and you are able to motivate and train your team to be great every day!

Because of your high level of energy, your potential for growth is outstanding. If you exhibit these qualities, Raines Co. will be a great opportunity for you to realize your full potential.

Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world’s leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate.

• Medical/Dental/Vision benefits
• 401K
• a generous PTO program

and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.

Job Summary:

The Front Office Manager is responsible for directly supervising all front office personnel and ensuring proper completion of all front office duties.

Essential Job Functions

• Participates in the selection of front office personnel
• Trains, cross trains, and retains front office personnel
• Schedule the front office staff in accordance with budget guidelines and through the direction of the GM
• Supervises workloads during shifts
• Evaluate the job performance of each front office employee
• Maintains working relationships and communicates with all departments
• Maintains master level key control
• Verifies that accurate rooms status information is maintained and properly communicated
• Resolves guest related problems quickly, efficiently and courteously
• Updates group information to include the maintenance and preparations of any group requirements and relays that information to appropriate personnel
• Reviews and completes credit limit report
• Use company-wide tools, systems and applications without exception
• Works within the allotted budget for the front office
• Receives information from the previous shift and passes on additional details to the oncoming shift or manager
• Enforces all cash handling and credit policies
• Conducts regularly schedule meetings of front office personnel
• Conducts regular audits of Brand standards and makes sure they conform to QA specifications
• Maintain and uphold standards of brand and/or Raines Co. to the highest level
• Maintain accounts receivables so as not to exceed 90 days and responsibility of all cash accounts on property

Experience and Education:

• Minimum two years of progressive experience in hotels or related fields
• Prior front desk and supervisory experience
• Experience with brand or property specific PMS
• M3, Efficenter, Quore, and other hotel related systems
• Proficient in Microsoft 365 or similar computer applications
• Minimum High school diploma, GED or equivalent
• Bachelor’s degree in Hospitality, Business Administration or related field preferred

Raines is proud to be an Equal Opportunity Employer

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, genetic information or any other protected characteristic as outlined by federal, state, or local laws.

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pre-employment background check required.

EEO/D/V