Senior Housekeeping Leader – Guest Experience & Operations

StepStone Hospitality; North Augusta (SC); On-site; USD 52,000 - 68,000; Full time

Job summary

StepStone Hospitality’s Crowne Plaza North Augusta seeks an Executive Housekeeper to lead the housekeeping and laundry teams, drive high standards of cleanliness, and develop a strong, service-focused team. You will oversee daily operations, inspections, staffing, and inventory while partnering with hotel leadership to deliver an outstanding guest experience.

The role requires 3–5 years in progressive housekeeping roles, supervision experience, and a solid understanding of budgeting, scheduling,

Qualifications

• High school diploma or equivalent required; college coursework or degree in Hospitality, Business, or a related field preferred.
• 3–5 years of progressive hotel Housekeeping experience, with supervisory/management experience preferred.
• Experience in a full-service, branded hotel environment preferred.
• IHG or Crowne Plaza experience is a plus.
• Strong knowledge of housekeeping operations, room inspections, linen management, inventory control, scheduling, and labor productivity.
• Ability to lead, coach, train, and hold employees accountable for performance and quality.
• Strong organizational, time-management, and problem-solving skills.
• Ability to interpret occupancy forecasts and adjust staffing levels according to business demand.
• Understanding of departmental budgets, labor management, purchasing, and cost controls.
• Proficiency with computers and hotel/office systems.
• Ability to communicate clearly with guests, employees, vendors, and hotel leadership.
• Flexibility to work weekends, holidays, early mornings, and evenings when required.
• CPR/First Aid certification preferred.
• Additional language proficiency is a plus.

Responsibilities

• Lead, supervise, train, coach, and develop housekeeping and laundry associates.
• Manage employee performance, including counseling, evaluations, corrective action, recognition, and development.
• Schedule employees according to forecasted occupancy, business demand, productivity standards, and labor goals.
• Conduct routine inspections of guestrooms, public areas, laundry areas, storage spaces, restrooms, and other areas to ensure cleanliness and presentation standards.
• Maintain room quality in accordance with StepStone Hospitality, Crowne Plaza, and IHG standards.
• Monitor room readiness and coordinate with Front Office for timely room release.
• Identify deficiencies and ensure timely corrective action and follow-up.
• Develop and maintain departmental training standards for cleaning procedures, safety, quality, and guest-service standards.
• Respond to guest concerns and ensure service recovery and follow-up.
• Assist with annual departmental budget preparation and monitor performance against budget.
• Monitor housekeeping productivity, labor costs, overtime, supply usage, linen costs, and cost-per-occupied-room performance.
• Maintain inventory levels for linen, supplies, equipment, and other materials.
• Conduct inventories and ensure supplies are ordered, received, stored, and controlled.
• Enforce procedures related to guest lost-and-found items.
• Coordinate with Engineering on maintenance issues identified during inspections.
• Ensure compliance with policies, safety requirements, OSHA regulations, chemical/SDS procedures, and applicable laws.
• Attend leadership and operational meetings and communicate relevant information to the team.
• Communicate emergencies and operational disruptions to hotel leadership.
• Promote teamwork and collaborate with other departments.
• Perform additional duties as assigned.

Skills

Housekeeping management

Staff coaching

Scheduling

Budget awareness

Education

High school diploma or equivalent

Hospitality/Business degree preferred

Tools

Hotel management software

Job description

StepStone Hospitality’s Crowne Plaza North Augusta seeks an Executive Housekeeper to lead the housekeeping and laundry teams, drive high standards of cleanliness, and develop a strong, service-focused team. You will oversee daily operations, inspections, staffing, and inventory while partnering with hotel leadership to deliver an outstanding guest experience.

The role requires 3–5 years in progressive housekeeping roles, supervision experience, and a solid understanding of budgeting, scheduling,