Front Office Leader: Guest Experience & Ops, Nights

Hilton; Ocala (FL); Sur place; USD 45 000 - 65 000; Plein temps

Résumé du poste

Hilton in Ocala, FL is seeking a Front Office Supervisor to lead daily Front Desk operations, ensure prompt, courteous service, and maintain accurate room status for check-ins and arrivals. This role requires a strong guest-service mindset and the ability to respond quickly to guest requests.

You will hire, coach, and discipline staff, review guest feedback, manage schedules, and collaborate with Housekeeping to meet service goals while watching budget and labor costs.

Qualifications

• Minimum of one year in a similar leadership role (e.g., Front Desk Supervisor, Assistant Front Office Manager).
• Minimum high school education; college preferred.
• Strong communication and guest-service skills.

Responsabilités

• Lead daily Front Desk operations and ensure prompt, courteous service.
• Maintain accurate room status for check-ins and arrivals.
• Coach and discipline staff; manage schedules and staffing levels.
• Collaborate with Housekeeping to meet service goals and budget.
• Review guest feedback and seek continuous improvement.

Connaissances

Leadership

Communication

Time management

Guest service

Staff development

Formation

High school diploma

Description du poste

Hilton in Ocala, FL is seeking a Front Office Supervisor to lead daily Front Desk operations, ensure prompt, courteous service, and maintain accurate room status for check-ins and arrivals. This role requires a strong guest-service mindset and the ability to respond quickly to guest requests.

You will hire, coach, and discipline staff, review guest feedback, manage schedules, and collaborate with Housekeeping to meet service goals while watching budget and labor costs.