Rooms Manager | Lead Front Desk & Guest Experience - Flexible Hours

Hilton Ocala

Ocala (FL)

On-site

USD 42,000 - 54,000

Full time

3 days ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

Meyer Jabara Hotels in Ocala, FL is seeking a Front Office Supervisor/Manager on Duty to lead daily front desk operations and ensure guest satisfaction. The role requires strong leadership, effective communication, and hands-on coaching of staff to maintain a smooth check-in experience.

You will oversee schedules, respond to guest issues, and coordinate with housekeeping and other departments. Flexibility to work nights, weekends, and holidays is essential as part of coverage.

Qualifications

Minimum of one year in a similar leadership role (e.g., Front Desk Supervisor, Assistant Front Office Manager).
Minimum of high school education, post-high school education preferred.
Basic math skills.
Ability to communicate effectively verbally and in writing.
Strong leadership skills.
Ability to exceed expectations of guests and team members.
Excellent time management skills.
In-depth knowledge of hotel Front Desk operations.

Responsibilities

Oversee daily front desk operations and staffing.
Act as Service Champion for the Front Office and maintain guest relations.
Monitor staff performance and provide coaching.
Review guest feedback and implement improvements.
Ensure VIP arrivals and guest check-in readiness.
Work nights, weekends, and holidays as needed.

Skills

Leadership

Guest service excellence

Time management

Communication skills

Problem solving

Education

High school diploma

Job description

You will oversee schedules, respond to guest issues, and coordinate with housekeeping and other departments. Flexibility to work nights, weekends, and holidays is essential as part of coverage.

Get your free, confidential resume review.

or drag and drop your file here.