Front Office Manager - Hilton Ocala

Hilton; Ocala (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Hilton in Ocala, FL is seeking a Front Office Supervisor to lead daily Front Desk operations, ensure prompt, courteous service, and maintain accurate room status for check-ins and arrivals. This role requires a strong guest-service mindset and the ability to respond quickly to guest requests.

You will hire, coach, and discipline staff, review guest feedback, manage schedules, and collaborate with Housekeeping to meet service goals while watching budget and labor costs.

Qualifications

• Minimum of one year in a similar leadership role (e.g., Front Desk Supervisor, Assistant Front Office Manager).
• Minimum high school education; college preferred.
• Strong communication and guest-service skills.

Responsibilities

• Lead daily Front Desk operations and ensure prompt, courteous service.
• Maintain accurate room status for check-ins and arrivals.
• Coach and discipline staff; manage schedules and staffing levels.
• Collaborate with Housekeeping to meet service goals and budget.
• Review guest feedback and seek continuous improvement.

Skills

Leadership

Communication

Time management

Guest service

Staff development

Education

High school diploma

Job description

Essential Functions and Duties

• Monitor daily status of rooms, rates, discount rates, and packages
• Maintain current list of available rooms for walk situations
• Coordinate blocking of rooms
• Act as the Service Champion for the Front Office and create a positive atmosphere for guest relations
• Ensure recognition of employees is taking place across areas of responsibility
• Review staffing levels to ensure that guest service, operational needs, and financial objectives are met
• Review comment cards, guest satisfaction results, and other data to identify areas of improvement
• Solicit employee feedback, maintain an open-door policy, and review employee satisfaction results to identify and address employee problems or concerns
• Ensure staff communicates effectively with the Housekeeping team
• Maintain a productive relationship with the valet parking provider
• Regularly review the department budget to meet budgeted wages and general expenses
• Check printed registration cards against information on the arrival report and rectify any discrepancies
• Ensure prompt and courteous service to guests
• Pre-register guests according to standards
• Complete and monitor employee schedules
• Monitor VIP arrivals
• Keep track of rooms to ensure accurate status and readiness for check-in
• Hire, coach, and discipline direct reports
• Interact positively and professionally with guests to resolve issues
• Act as Manager on Duty as required
• Work nights, weekends, and holidays as necessary
• Perform various other duties as assigned to meet business objectives

Must have a flexible schedule to cover shifts (when associates call out) and be able to work nights, holidays and weekends when needed.

Required Experience, Education, and Skills

• Minimum of one (1) years in a similar leadership role (e.g., Front Desk Supervisor, Assistant Front Office Manager)
• Minimum of high school education, post-high school education preferred
• Basic math skills
• Ability to communicate effectively verbally and in writing
• Strong leadership skills
• Ability to exceed expectations of guests and team members
• Excellent time management skills
• In-depth knowledge of hotel Front Desk operations

Work Environment and Physical Demands

• Prolonged periods sitting at a desk and working on a computer
• Must be able to access and navigate the production facility
• Must be able to lift 15 pounds at a time

Other Duties

This job description is not intended to be a comprehensive listing of all activities, duties, or responsibilities required of the associate in this role. Duties, responsibilities, and activities may change at any time, with or without notice.

Equal Employment Opportunity

Meyer Jabara Hotels is committed to equal employment opportunity. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for associates with disabilities.

Resumes and applications will be evaluated based on qualifications and the ability to meet the position's requirements.

Do you have the J Quality?

At Meyer Jabara Hotels, our mission is to honor, host and create memorable moments and make true connections. We do this by creating an environment whereby all associates accept empowerment and ownership to go above and beyond for all of our guests, every day.

Are you a dynamic, enthusiastic, and guest-focused individual with a passion for the hospitality industry? If so, we have an exciting opportunity for you to begin your Journey with us and show us your J Quality!

What is your JQ?

https://www.youtube.com/watch?v=qAGd0FhBqJs&feature=youtu.be

Subject to Background Check