Front Office Leader — Guest Experience & Ops

Hyatt Hotels Corporation; Nashville (TN); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Medical, dental, and vision (HSA)

Company-paid disability & life

Employee Assistance Program

Supplemental benefits

401(k) with match

Employee discounts

Paid vacation & sick time

Job summary

Hyatt Nashville seeks an Assistant Front Office Manager to lead Front Desk, reservations, bell services and related guest operations. You will supervise staff, optimize staffing, and ensure service excellence while supporting profitability and guest satisfaction.

The role demands strong leadership, deep front office knowledge, and hands-on budgeting experience, with emphasis on staff development and cross-department collaboration to elevate guest experiences.

Qualifications

• Minimum 2 years in front desk operations.
• At least 1 year of night audit or supervisory experience.
• Experience in budgeting, forecasting and labor management.

Responsibilities

• Lead and supervise Front Desk and guest service departments, hiring, training and developing staff.
• Manage scheduling and payroll aligned with labor standards and occupancy.
• Ensure guest service quality and resolve concerns to maintain high satisfaction.
• Drive profitability through budgeting and alignment with hotel objectives.
• Oversee reservations and room management to maximize occupancy and ADR.
• Maintain credit control, financial transactions handling and guest security.
• Collaborate across departments to enhance guest experience and hotel performance.
• Other duties as assigned.

Skills

Leadership

Problem solving

Front office operations

Communication

Organization

Education

Bachelor's degree in Management/Hotel Administration/Business

Job description

Hyatt Nashville seeks an Assistant Front Office Manager to lead Front Desk, reservations, bell services and related guest operations. You will supervise staff, optimize staffing, and ensure service excellence while supporting profitability and guest satisfaction.

The role demands strong leadership, deep front office knowledge, and hands-on budgeting experience, with emphasis on staff development and cross-department collaboration to elevate guest experiences.