Front Office Leader - Guest Experience & Ops

Omni Hilton Head Oceanfront Resort; Hilton Head Island (SC); On-site; USD 65,000 - 90,000; Full time

Job summary

Omni Hilton Head Oceanfront Resort in Hilton Head Island, SC seeks an Assistant Front Office Manager to supervise daily front desk operations, coach staff, and ensure smooth guest check-in/check-out. You will coordinate staffing, training, and performance feedback to uphold service standards in a busy, guest-focused environment.

Ideal candidates have strong front office and customer service skills, excellent communication, and the ability to lead a diverse team under pressure, with flexible

Qualifications

• Candidates should have strong Front Office and Office Administration skills to manage daily operations and paperwork.
• Customer Service and Customer Satisfaction skills to respond to guest needs and maintain high service standards.
• Excellent Communication skills to interact professionally with guests, team members, and leadership.
• Previous hospitality front office supervision experience is highly beneficial.
• Ability to lead and motivate a diverse team, handle multiple priorities, and remain calm under pressure.
• Working knowledge of property management systems and basic computer applications is preferred.
• Availability to work a flexible schedule, including evenings, weekends, and holidays as business needs require.

Responsibilities

• Oversee daily front desk operations and guest check-in/check-out processes.
• Lead and coach front office associates, ensuring high levels of guest satisfaction.
• Coordinate staffing, scheduling, training, and performance feedback to uphold service standards.

Skills

Front Office Operations

Customer Service

Communication Skills

Team Leadership

Staff Scheduling

Job description

Omni Hilton Head Oceanfront Resort in Hilton Head Island, SC seeks an Assistant Front Office Manager to supervise daily front desk operations, coach staff, and ensure smooth guest check-in/check-out. You will coordinate staffing, training, and performance feedback to uphold service standards in a busy, guest-focused environment.

Ideal candidates have strong front office and customer service skills, excellent communication, and the ability to lead a diverse team under pressure, with flexible