Lead Banquet Server

Marc Rose; Phoenix (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

Arizona Grand Resort & Spa in Phoenix seeks a polished banquet leader to orchestrate our stage-like floor during weddings, galas, and VIP events. You’ll direct servers from setup to breakdown, maintain four-diamond standards, and keep operations calm under pressure.

The ideal candidate has supervisory experience in food and beverage, a Food Handler’s Card and an Arizona driver’s license, plus a passion for hospitality, presentation, and teamwork.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years of supervisory experience in food & beverage service.
• Food Handler’s Card, Title IV Alcohol Certificate, and AZ driver’s license are preferred.
• Strong logistics, math, and multitasking abilities under pressure.
• Hospitality mindset with professional presentation.

Responsibilities

• Lead banquet staff through setup, execution, and breakdown with precision.
• Train, mentor, and elevate team to meet four‑diamond standards.
• Collaborate with Banquet Managers and Culinary team to execute each banquet event order.
• Oversee inventory, equipment, and service areas with focus on cleanliness and readiness.
• Lead weddings, galas, and VIP functions, including Wedding Shadow and Site Meal duties.
• Document event outcomes with captain’s reports highlighting wins and opportunities.
• Promote safety, professionalism, and guest satisfaction in all activities.

Skills

Staff supervision

Leadership

Hospitality

Logistics

Multitasking

Communication

Education

High school diploma

Job description

Lead the Stage at the Valley’s Grandest Address

At the base of South Mountain, where the desert sun gilds a resort unlike any other in Phoenix, banquets aren’t simply served — they’re orchestrated. Arizona Grand Resort & Spa is the city’s largest all-suite property, home to a seven-acre water park, award‑winning dining, and a four‑diamond standard that demands nothing less than excellence. We’re seeking a polished, commanding presence to lead our banquet floor — someone who treats every ballroom like a stage and every event like opening night.

The Opportunity

This is not a job of trays and tablecloths. This is choreography — the art of timing, precision, and grace under pressure. You’ll direct a team of servers through flawless execution, from the first fold of linen to the final farewell to a grateful bride. You’ll be the calm in the storm, the eye for detail, the one who makes magic look effortless.

• Lead and inspire banquet staff through every phase of event service — setup, execution, and breakdown — with precision and poise
• Train, mentor, and elevate your team to meet the resort’s exacting four‑diamond standards
• Partner with Banquet Managers and the Culinary team to bring each Banquet Event Order to life
• Oversee inventory, equipment, and service areas with an unwavering eye for cleanliness and readiness
• Step confidently into the spotlight for weddings, galas, and VIP functions — including Wedding Shadow and Site Meal responsibilities
• Document each event’s story through detailed captain’s reports, capturing wins and opportunities alike
• Champion safety, professionalism, and guest delight in everything you do

What You Bring

• A high school diploma or equivalent; further education a welcome bonus
• At least two years of supervisory experience in food and beverage service
• Food Handler’s Card, Title IV Alcohol Certificate, and a valid Arizona driver’s license (CPR/First Aid a plus)
• A sharp mind for logistics, math, and multitasking under pressure
• An unshakable sense of hospitality — the kind that turns guests into loyal fans
• The stamina to stand, move, and lead through long, dynamic shifts
• Polish, professionalism, and a commitment to impeccable presentation

Why Arizona Grand

Here, the Sonoran Desert meets five-star sophistication. You’ll work where mountain trails meet marble lobbies, where guests arrive for a getaway and leave as lifelong fans. Phoenix itself is a city on the rise — bold, sun‑drenched, and brimming with opportunity — and Arizona Grand Resort & Spa sits right at its heart, offering not just a job, but a career built on craftsmanship, teamwork, and pride.

If you believe that service is an art form and leadership is a performance worth perfecting, we’d love to see what you bring to the floor.

The Arizona Grand Resort & Spa’s leaders and associates believe each guest should be treated with respect and professionalism. We create a genuine experience, enticing our guests to return again and again. In order to be successful at The Arizona Grand Resort & Spa, associates must share both our Purpose (Making Space for Genuine Hospitality) and Pillars (Hands On & Heartfelt, Sincere & Focused, Collaborative & Curious, and Conscientious). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our fun, friendly and enthusiastic associates treat every guest as if they were our only guest. A true customer focus is essential to success with our property.