Guest Experience Front Office Leader

Socket.dev; Jackson (WY); On-site; USD 60,000 - 90,000; Full time

Job summary

Crystal Creek Hospitality is seeking a Front Office Manager to oversee front desk operations, including reservations, check-ins, checks-outs, upgrades, room moves, billing, and guest follow-up. You will lead the front desk team, provide ongoing training, and ensure service standards reflect our hospitality culture.

You will report to the Director of Rooms and focus on staffing, budgeting, cross-functional communication, and delivering exceptional guest experiences across our hotels.

Qualifications

• Must have minimum of three-years front desk experience.
• Strong supervisory background.
• Excellent verbal and written communication skills.
• Proven track record resolving guest problems and expediting solutions.
• Understanding of daily hotel operations and systems.
• Must read, write and speak English; Bi-lingual Spanish preferred.

Responsibilities

• Closely monitor front desk operations including reservations, check-ins, check-outs, upgrades, room moves, billing, and guest follow-up.
• Manage front desk team, including scheduling, breaks, training, performance management, hiring, and termination.
• Create weekly staffing schedules and adjust daily to ensure optimum staffing levels.
• Adhere to staffing and budget guidelines.
• Assist in budgeting and monthly planning.
• Ensure all service standards are met and adhered to.
• Work cross-functionally with other departments for seamless operations.
• Monitor guest accounts and room inventory.
• Familiar with local activities and attractions; align with brand culture.
• Maintain professional appearance and attitude; use Property Management Systems effectively.

Skills

Front desk experience

Supervisory experience

Verbal and written communication

Guest problem resolution

Hotel operations knowledge

English fluency

Bilingual Spanish (preferred)

Job description

Crystal Creek Hospitality is seeking a Front Office Manager to oversee front desk operations, including reservations, check-ins, checks-outs, upgrades, room moves, billing, and guest follow-up. You will lead the front desk team, provide ongoing training, and ensure service standards reflect our hospitality culture.

You will report to the Director of Rooms and focus on staffing, budgeting, cross-functional communication, and delivering exceptional guest experiences across our hotels.