Guest Experience Leader - Front Office Manager

DR HOTEL EMPLOYEE LEASING LLC; Destin (FL); On-site; USD 45,000 - 50,000; Full time

Job summary

DR Hotel Employee Leasing LLC is seeking a Front Office Manager for Embassy Suites Destin, FL. You will oversee all front desk operations, guest services, and staff scheduling to ensure a welcoming guest experience from arrival to departure.

You will develop and coach front desk teams, ensure accurate reservations and billing, and maintain brand standards while collaborating with hotel leadership to drive productivity and service excellence.

Qualifications

• Previous hotel front office leadership experience required.
• Strong communication, leadership, and problem solving skills.
• Organized, dependable, and detail oriented.
• Comfortable using hotel systems, reporting tools, and front office processes.
• Able to multitask and maintain professionalism under pressure.
• Passionate about hospitality and creating excellent guest experiences.

Responsibilities

• Lead daily front office operations, including staff supervision and scheduling.
• Train, coach, and develop front desk and guest service team members.
• Oversee check ins, check outs, reservations, and billing accuracy.
• Resolve escalated guest concerns and service issues professionally.
• Ensure compliance with hotel policies, brand standards, and procedures.
• Monitor financial processes such as cash handling and end of day reporting.
• Communicate effectively with housekeeping, engineering, and leadership.
• Support hiring, performance reviews, and team development.
• Maintain a welcoming, efficient, and service focused front office environment.

Skills

leadership

communication

organization

hospitality

front office operations

team leadership

Job description

DR Hotel Employee Leasing LLC is seeking a Front Office Manager for Embassy Suites Destin, FL. You will oversee all front desk operations, guest services, and staff scheduling to ensure a welcoming guest experience from arrival to departure.

You will develop and coach front desk teams, ensure accurate reservations and billing, and maintain brand standards while collaborating with hotel leadership to drive productivity and service excellence.