Assistant Director of Front Office

The Barnett; United States; On-site; USD 52,000 - 75,000; Full time

Job summary

The Barnett in New Orleans seeks an Assistant Director of Front Office to lead daily Front Office operations and guest experience from the Front Desk. You will support the team in real time and uphold service standards through visible leadership.

As MOD during peak periods, you will drive staffing, training, and performance management while ensuring smooth desk flow and adherence to policies and safety procedures. Prior Hyatt experience is preferred.

Qualifications

• Education: High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Experience: 1–2 years of supervisory hospitality/front office experience; prior hotel experience required.

Responsibilities

• Execute and oversee daily Front Office operations on the floor to ensure a smooth guest experience.
• Act as Manager on Duty (MOD) during peak periods with leadership presence.
• Directly manage and support Guest Service Supervisors to align with goals and service standards.
• Oversee training, coaching, and accountability for front office team members.
• Manage desk flow and staffing in real time, addressing challenges and guest needs.
• Resolve guest concerns promptly and professionally and escalate when appropriate.
• Assist with scheduling, performance management, and development of the front office team.
• Ensure adherence to company policies, service standards, and safety procedures.

Skills

Leadership

Customer Service

Communication

Organizational Skills

Multitasking

PMS Proficiency

Microsoft Office

Education

High school diploma or equivalent

Associate or Bachelor's degree preferred

Tools

Property Management Systems (PMS)

Microsoft Office

Job description

234 rooms | 16,000 sq. ft. meeting/event space Amenities: contemporary rooms, rooftop pool, five signature dining venues, vibrant communal spaces. A restored Art Deco hotel just steps from the New Orleans French Quarter, The Barnett offers an authentic New Orleans experience with curated events, live music, and standout food and beverage. Its versatile meeting and event spaces, combined with proximity to the Caesars Superdome, create an engaging environment for hospitality professionals serving both business and leisure travelers. As one of the most distinctive hotels in New Orleans Warehouse District, The Barnett pulses with New Orleans energy, only blocks away from Caesars New Orleans and the Caesars Superdome. Designed to blend luxury with comfort, immaculate guest rooms cultivate a sense of ease. Each boasts vintage-inspired decor, plush bedding, and standout amenities that cater to every need. The Barnett provides a sophisticated, stylish retreat that embodies the spirit of its surroundings, ensuring an unforgettable experience for every guest.

The Assistant Director of Front Office is a hands‑on leader primarily based at the Front Desk, actively driving daily operations and guest experience. This role ensures seamless desk flow, supports the team in real time, and upholds service standards through visible leadership and accountability.

MINIMUM REQUIREMENTS

Education High school diploma or equivalent required. Associate or bachelors degree preferred.

Experience 1-2 years of supervisory experience in hospitality or front office preferred. Previous hotel experience required.

Skills and Knowledge Strong leadership and team‑building abilities. Excellent customer service and communication skills. Strong organizational and multitasking capabilities. Ability to problem‑solve and make sound decisions independently. Proficiency with Property Management Systems (PMS) and Microsoft Office. Previous Hyatt experience preferred.

JOB DUTIES

• Execute and oversee daily Front Office operations on the floor, ensuring a smooth and efficient guest experience.
• Act as Manager on Duty (MOD) during peak periods, providing leadership presence and decision‑making support.
• Directly manage and support Guest Service Supervisors, ensuring alignment with operational goals and service standards.
• Oversee training, coaching, and accountability for front office team members to drive performance and consistency.
• Manage desk flow and staffing in real time, proactively addressing operational challenges and guest needs.
• Resolve guest concerns promptly and professionally, escalating when appropriate.
• Assist with scheduling, performance management, and ongoing development of the front office team.
• Ensure adherence to company policies, service standards, and safety/security procedures.

#HRIElevateJNO HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements.