Front Office Leader | Growth, 401(k) + PTO, DailyPay

Fairfield Inn & Suites Sevierville Kodak; Tennessee; On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

401(k) with employer matching

Paid time off (PTO)

Referral bonuses

Travel discounts

Medical insurance

Dental insurance

Vision insurance

Life insurance

Free telehealth

Daily pay

Job summary

Gibson Hotel Management operates a Fairfield Inn & Suites Sevierville Kodak location seeking a Front Office Manager. You will lead the Front Office team, schedule staff, train employees, and act as manager on duty to resolve guest issues and maintain service standards.

Responsibilities include budgeting, occupancy optimization, and cross-department collaboration with Housekeeping to improve guest services and communications.

Qualifications

• Experience using a branded property management system (Marriott experience preferred).
• 1–3 years of experience in hospitality required.
• Supervisory experience preferred.
• Customer service experience required.

Responsibilities

• Manage and monitor activities of all employees in the Front Office department to standards of excellence.
• Schedule guest service team members according to labor standards and occupancy.
• Conduct employee training and development; assist in performance reviews and disciplinary action.
• Conduct applicant screening and initial interviews of guest services applicants.
• Maintain a professional, high-quality service environment at all times.
• Act as manager on duty for the hotel; handle complaints and special requests.
• Develop short-term and long-term financial/operational plans for guest services; assist in budgeting.
• Achieve budgeted revenues/expenses and maximize profitability for guest services.
• Inform Front Office staff of daily activities, arrivals, and special requests.
• Manage reservations to maximize occupancy and ADR through upselling.

Skills

Customer service

Attention to detail

Supervisory experience

Tools

Marriott PMS

Job description

Gibson Hotel Management operates a Fairfield Inn & Suites Sevierville Kodak location seeking a Front Office Manager. You will lead the Front Office team, schedule staff, train employees, and act as manager on duty to resolve guest issues and maintain service standards.

Responsibilities include budgeting, occupancy optimization, and cross-department collaboration with Housekeeping to improve guest services and communications.