Front Office Lead: Legendary Hospitality & Guest Experience

Exchange Hotels Management; Fort Worth (TX); On-site; USD 60,000 - 76,000; Full time

Job summary

Hotel Drover in Fort Worth seeks an Assistant Front Office Leader who will oversee Front Desk, Guest Services, Bell and Valet to ensure a seamless guest experience reflecting our Texas hospitality and Legendary Service. The role requires coaching and supervising teams, managing daily operations, and driving service standards on the floor during peak periods.

Strong leadership, communication, and flexibility are essential.

Qualifications

• Minimum of 2 years in Front Office or Guest Services leadership in luxury/boutique hotels.
• Strong interpersonal and leadership abilities to motivate others.
• Flexible schedule including evenings, weekends, and holidays.
• Excellent communication, organizational, and problem-solving skills.
• Calm, professional under pressure; upholds core values.
• Proven ability to lead by example and drive service standards.

Responsibilities

• Oversee daily front office operations and smooth check-in/out.
• Lead Front Desk, Concierge, Bell, and Valet teams with integrity.
• Coach staff to deliver personalized service and uphold brand standards.
• Promote Hotel Drover culture and guest experience goals.
• Address guest concerns with empathy and timely resolutions.
• Coordinate with departments on objectives and service targets.
• Participate in recruiting, training, and performance coaching.
• Review guest feedback to identify improvement opportunities.
• Ensure compliance with safety and operational policies.
• Assist with department planning and performance tracking.

Skills

Front Office Leadership

Guest Services Leadership

Interpersonal Skills

Communication

Problem Solving

Team Motivation

Flexibility

Education

Bachelor’s degree in Hospitality Management

Tools

Opera PMS

Lightspeed

Job description

Hotel Drover in Fort Worth seeks an Assistant Front Office Leader who will oversee Front Desk, Guest Services, Bell and Valet to ensure a seamless guest experience reflecting our Texas hospitality and Legendary Service. The role requires coaching and supervising teams, managing daily operations, and driving service standards on the floor during peak periods.

Strong leadership, communication, and flexibility are essential.