Front Desk & Guest Services Leader

RiseMe; Fort Worth (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Hotel Drover in Fort Worth, TX seeks an Assistant Front Office Leader to support the Front Office Manager across front desk, guest services, bell, and valet operations, ensuring a seamless guest experience that reflects our Texas hospitality and Legendary Service.

You will lead Front Desk Agents and related teams, coach staff, manage daily operations, address guest concerns, and collaborate with departments to achieve service goals while modeling the Drover culture on the floor during peak times.

Qualifications

• Minimum of 2 years in Front Office or Guest Services leadership within a luxury or boutique hotel.
• Strong interpersonal and leadership skills with the ability to motivate and inspire others.
• Flexible schedule - must be available to work evenings, weekends, and holidays.
• Excellent communication, organizational, and problem-solving abilities.

Responsibilities

• Assist in managing daily front office operations, ensuring an efficient and welcoming check-in/check-out process.
• Lead and supervise Front Desk Agents, Concierge, Bell, and Valet teams with integrity, enthusiasm, and professionalism.
• Empower and coach team members to deliver exceptional, personalized service consistent with Hotel Drover's Legendary Hospitality standards.
• Promote the Hotel Drover culture, values, and guest experience standards through daily leadership and communication.
• Handle guest concerns with empathy and efficiency, ensuring timely resolutions and guest satisfaction.
• Maintain open communication across departments to ensure alignment with hotel objectives and service goals.

Skills

Leadership

Guest Services

Communication

Training

Scheduling

Problem Solving

Education

Bachelor's degree in Hospitality Management

Business Administration

Tools

Opera PMS

Lightspeed

Job description

Hotel Drover in Fort Worth, TX seeks an Assistant Front Office Leader to support the Front Office Manager across front desk, guest services, bell, and valet operations, ensuring a seamless guest experience that reflects our Texas hospitality and Legendary Service.

You will lead Front Desk Agents and related teams, coach staff, manage daily operations, address guest concerns, and collaborate with departments to achieve service goals while modeling the Drover culture on the floor during peak times.