Guest Room Attendant

Exchange Hotels Management; Fort Worth (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Hotel Drover in Fort Worth, TX, part of the Autograph Collection, is seeking a Guest Room Attendant who embodies hospitality and teamwork. The role focuses on keeping guest rooms, hallways, and public areas clean and welcoming to deliver an exceptional guest experience.

You will service rooms daily, stock carts, enter rooms with approved procedures, and report maintenance issues. The position requires a flexible schedule including evenings, weekends, and holidays, and a professional appearance

Qualifications

• Must follow detailed cleaning and safety procedures.
• Strong attention to detail and quality standards.
• Flexible schedule—ability to work evenings, weekends, and holidays.
• Ability to work independently and as part of a team.
• Commitment to warm, respectful hospitality.

Responsibilities

• Serve guest rooms daily per hotel procedures and standards.
• Stock and organize housekeeping carts with linens and supplies.
• Enter rooms using approved procedures and confirm vacancy before entry.
• Make beds and replace linens and amenities; remove trash.
• Clean and sanitize bathrooms and surfaces.
• Dust, vacuum, and perform floor care in rooms and hallways.
• Inspect rooms to ensure furniture and amenities are present and functional.
• Maintain presentation by straightening furniture and room items.
• Report maintenance issues or safety hazards promptly.
• Respond professionally to guest requests and interactions.

Skills

Attention to detail

Flexible schedule

Hospitality service

Customer service

Teamwork

Job description

Overview

Hotel Drover, an Autograph Collection property in Fort Worth, TX, delivers true Texas hospitality inspired by the pioneering spirit of the West. We aim to create experiences that reflect the legacy of the Stockyards, welcoming guests with genuine hospitality.

We are seeking a Guest Room Attendant who embodies hospitality, authenticity, collaboration, and a spirit of fun. The role focuses on maintaining clean, comfortable, and welcoming guest rooms, hallways, and assigned public areas in accordance with hotel standards to deliver an exceptional guest experience.

Responsibilities

• Service guest rooms daily following hotel procedures, quality expectations, and brand standards.
• Stock and organize housekeeping carts with required linens, amenities, and cleaning supplies.
• Enter guest rooms using approved access procedures, ensuring vacancy prior to entry.
• Make beds, replace linens and terry, replenish guest amenities, and remove trash and soiled items.
• Clean and sanitize bathrooms, including fixtures, floors, mirrors, and surfaces.
• Dust, polish, vacuum, and perform floor care duties in guest rooms and assigned hallways.
• Inspect guest rooms to ensure furniture, appliances, and amenities are present and in working order.
• Straighten furniture, desks, and room items to meet presentation standards.
• Maintain cleanliness of hallways, closets, and service areas.
• Report maintenance issues, safety hazards, missing items, or damaged equipment promptly.
• Handle Lost & Found items in accordance with hotel procedures.
• Respond professionally and courteously to guest requests and interactions.
• Maintain a clean, professional appearance, including proper uniform and name badge.
• Ensure confidentiality of guest and company information.
• All other duties as assigned.

Environment / Physical Requirements

• Ability to stand, walk, bend, stoop, kneel, reach, and twist for extended periods.
• Must be able to lift, carry, and move up to 25 lbs regularly and heavier items with assistance.
• Ability to push and pull a loaded housekeeping cart over various surfaces.
• Comfortable working in guest rooms, hallways, and service areas throughout the property.

Qualifications

REQUIRED QUALIFICATIONS:

• Ability to follow detailed cleaning and safety procedures.
• Strong attention to detail and quality standards.
• Flexible schedule — must be available to work evenings, weekends, and holidays.
• Ability to work independently and as part of a team.
• Commitment to providing warm, respectful, and service-oriented hospitality.
• Embody our Core Values: Hit the Mark, Every time, Blaze New Trails, Spark Warmth, Be Intentional, Do Right, Honor All, Stay Curious.

PREFERRED QUALIFICATIONS:

• Previous hotel or hospitality experience.
• Familiarity with hotel cleaning standards and procedures.
• Strong time management and organizational skills.
• Detail-oriented with a proactive approach to guest service.

Hotel Drover complies with all laws prohibiting discrimination against employees and applicants based on race, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, citizenship status, disability, genetic information, or veterans\' status.