Front Office Manager

Marcus Hotels & Resorts; Madison (WI); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Free meals

Room discounts

Employee parking or transit benefits

Movie coupons

Paid time off

Medical, dental, and vision insurance

401k with employer match

Career growth opportunities

Early wage access

Job summary

The Hilton Madison Monona Terrace, part of Marcus Hotels & Resorts, is seeking a Front Office Manager to oversee Night Audit, Concierge, and Front Desk operations in downtown Madison. You will ensure profitability, control costs, uphold quality standards and create a welcoming atmosphere for guests and associates.

Lead, coach, and develop a high-performing Front Office team; manage hiring, training, scheduling, and performance; and drive guest satisfaction while ensuring brand compliance and

Qualifications

• 2+ years of leadership, supervisory or management experience in Front Office or hotel operations.
• Knowledge of Hilton systems and hotel PMS is preferred.
• Ability to read, write, speak and understand English to communicate with guests and associates.
• Strong organizational skills and ability to multitask and meet deadlines.

Responsibilities

• Lead, coach, and motivate Front Office associates while fostering a positive team culture.
• Oversee hiring, training, scheduling, performance management, and staffing levels.
• Develop and implement training programs to support associate growth and operational excellence.
• Manage reservations, front office systems, inventory, scheduling and department budgets to maximize revenue.
• Drive guest satisfaction by monitoring service scores and resolving guest concerns promptly.
• Communicate effectively with guests and team members, providing guidance and updates.
• Implement corporate programs and standards, including Hilton Honors and brand compliance.
• Conduct daily operations oversight, pre-shift meetings, room inspections, and cross-department collaboration.
• Perform other duties as assigned.

Skills

Leadership

Front Office Operations

PMS knowledge

English proficiency

Budget management

Tools

Hilton systems

PMS

Job description

Description

Are you passionate about hospitality and eager to make a lasting impact with one of the most recognized names in the industry? The Hilton Madison Monona Terrace is seeking a

Description

Are you passionate about hospitality and eager to make a lasting impact with one of the most recognized names in the industry? The Hilton Madison Monona Terrace is seeking a Front Office Manager. In this role, you'll oversee all Front Office Operations (Night Audit, Concierge, and Front Desk) to ensure profitability, control costs, quality standards and create a welcoming and comfortable atmosphere for all hotel guests, visitors and team members. If you’re passionate about upholding exceptional standards, thrive in a fast-paced environment, and are ready to make an impact, we want you on our team! At Hilton Madison Monona Terrace, we don’t just offer a place to stay — we create unforgettable experiences. Nestled in the heart of downtown Madison, our upscale hotel is renowned for its outstanding service and warm hospitality. But what truly sets us apart is our commitment to our people. Here, you’ll find more than just a job — you’ll discover a supportive community where associates are empowered to grow, succeed, and make a lasting impact. From collaborating with passionate hospitality professionals to learning from experienced leaders, every day brings opportunities to excel. Come be a part of something truly special at Hilton Madison Monona Terrace — where your passion and dedication will shine.

What you will be doing:

• Lead, coach, and motivate Front Office associates while fostering a positive, engaging team culture.
• Oversee hiring, training, scheduling, performance management, and staffing levels to meet service standards.
• Develop and implement training programs to support associate growth and operational excellence.
• Manage reservations, front office systems, inventory, scheduling, and departmental budgets to maximize revenue.
• Drive guest satisfaction by monitoring service scores and resolving guest concerns promptly and professionally.
• Communicate effectively with guests and team members, providing guidance, direction, and operational updates.
• Implement corporate programs and standards, including Hilton Honors, marketing initiatives, and brand compliance.
• Conduct daily operations oversight, including pre-shift meetings, room inspections, guest service support, and cross-department collaboration.
• Perform other duties as assigned.

What we are looking for:

• 2+ years of leadership, supervisory or management experience in Front Office, Guest Services, or Hotel Operations, preferably in an upscale or luxury hotel environment.
• Previous knowledge of Hilton systems highly preferred as well experience with hotel property management systems (PMS) and general computer proficiency.
• Ability to read, write, speak and understand the English Language in order to communicate with guests and associates.
• Ability to effectively deal with internal and external customers.
• Ability to develop and implement best practices.
• Strong organizational skills with the ability to multitask and meet deadlines.
• Must be able to remain guest-focused at all times.

What's in it for you?

• A free, well-balanced meal every shift
• Room discounts at Marcus Hotels & Resorts and Hilton branded locations
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• Free employee parking (when available) or Metro bus passes
• “Two for one” movie coupons at Marcus Theatres
• Paid time off
• Medical, dental, and vision insurance (offered after 1 month of employment), company-paid life insurance, employee assistance program offer for full time associates
• 401k with employer match
• Ability to grow your career and transfer from one property to another
• Early wage access
• Hilton-branded training and growth opportunities
• And more!

Salary Estimate

$65,000-$75,000/year

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 18 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

We are an equal opportunity employer and maintain a drug free work place. This organization uses E-Verify to confirm employment eligibility in the US.

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