Guest Services Leader – Front Desk & Concierge

Seaport Hotel LLC

Boston (MA)

On-site

USD 65,000 - 90,000

Full time

3 days ago

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Job summary

Seaport Hotel LLC seeks a Guest Services Manager to lead and elevate guest experiences while supporting daily operations. This role balances frontline leadership with administrative duties, ensuring flawless arrivals, departures, and in-house guest needs.

Reporting to the Director of Guest Services, you will coach and develop teams, oversee shifts, and drive service recovery. Strong communication and a passion for hospitality will help you inspire staff across Concierge, Bell/Door, and Operator

Qualifications

Minimum of 1 year of supervisory or lead experience in hospitality.
Bachelor’s degree in Hospitality or related field preferred, or equivalent experience.
Fluency in English (spoken and written) preferred.

Responsibilities

Lead by example and participate in daily operations on the floor.
Supervise daily shift operations for smooth service delivery.
Coach, train, and develop Guest Services team members with ongoing feedback.
Conduct onboarding, skills training, and reinforce service standards.
Complete performance evaluations and coaching in collaboration with leadership.
Foster a positive, team-oriented culture aligned with Seaport Hotel’s Mission and Values.