Front Office Leader - Elevate Guest Experience

NU Hotel Brooklyn; New York (NY); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401k Match

Daily Pay

Life Insurance

TELUS Health access

Travel Discounts

Wellness Program

Education/Professional Development

Referral Bonus Program

Job summary

NU Hotel Brooklyn seeks a Front Office Manager to lead the hotel front desk and guest services with a focus on service quality and sustainability standards. You will coach staff, manage rosters, and ensure smooth daily operations to meet brand expectations.

The role emphasizes team leadership, guest satisfaction, and financial stewardship, with opportunities for professional growth through an established growth path toward General Manager roles.

Qualifications

• Interview, select, train, schedule, coach and support associates to standards.
• Monitor guest satisfaction and work to improve scores.
• Oversee front office financials and ensure accounting controls.
• Develop and monitor budgets and forecasts for the department.
• Supervise guest services managers and vendor contracts.
• Ensure occupancy efficiency and minimize overbooking.

Responsibilities

• Lead staffing, training, scheduling and coaching for front office team.
• Drive guest satisfaction improvements and monitor service quality.
• Oversee financial operations and adherence to controls.
• Prepare budgets, forecasts and capital budgets when needed.
• Supervise guest services managers and manage vendor contracts.
• Monitor room occupancy to optimize utilization.
• Implement action plans to address service deficiencies.
• Uphold safety standards and procedures.

Skills

Staff leadership

Guest service

Staff coaching

Budgeting

Safety compliance

Education

Associate's degree

Bachelor's degree

Job description

NU Hotel Brooklyn seeks a Front Office Manager to lead the hotel front desk and guest services with a focus on service quality and sustainability standards. You will coach staff, manage rosters, and ensure smooth daily operations to meet brand expectations.

The role emphasizes team leadership, guest satisfaction, and financial stewardship, with opportunities for professional growth through an established growth path toward General Manager roles.