Front Office Leader: Elevate Guest Experience

Homewood Suites by Hilton; Carle Place (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

Homewood Suites by Hilton is seeking a Front Office Manager in Carle Place, NY to lead daily front desk operations and guest services. You will supervise staff, manage scheduling, and ensure accurate check-ins/check-outs and billing while maintaining brand standards.

You will train and develop the front desk team, resolve guest concerns, and collaborate with housekeeping and engineering to sustain a welcoming, efficient environment.

Qualifications

• Previous hotel front office leadership experience required.
• Strong communication, leadership, and problem solving skills.
• Organized, dependable, and detail oriented.
• Comfortable using hotel systems, reporting tools, and front office processes.
• Able to multitask and maintain professionalism under pressure.
• Passionate about hospitality and creating excellent guest experiences.
• Flexible to work any shifts, including holidays and weekends.

Responsibilities

• Lead daily front office operations, including staff supervision and scheduling.
• Train, coach, and develop front desk and guest service team members.
• Oversee check ins, check outs, reservations, and billing accuracy.
• Resolve escalated guest concerns and service issues professionally.
• Ensure compliance with hotel policies, brand standards, and procedures.
• Monitor financial processes such as cash handling and end of day reporting.
• Communicate effectively with housekeeping, engineering, and leadership.
• Support hiring, performance reviews, and team development.
• Maintain a welcoming, efficient, and service focused front office environment.

Skills

Front office leadership

Communication

Problem solving

Organized

Detail oriented

Hotel systems

Multitasking

Shift flexibility

Hospitality passion

Job description

Homewood Suites by Hilton is seeking a Front Office Manager in Carle Place, NY to lead daily front desk operations and guest services. You will supervise staff, manage scheduling, and ensure accurate check-ins/check-outs and billing while maintaining brand standards.

You will train and develop the front desk team, resolve guest concerns, and collaborate with housekeeping and engineering to sustain a welcoming, efficient environment.