Growth-Driven CSR: Front Desk to Insurance Sales

Brian Pancake - State Farm Agent; Kissimmee (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

Job summary

Brian Pancake State Farm Agent in Kissimmee, FL is seeking a friendly, organized Customer Service Representative to be the first point of contact at the front desk. The role begins with customer service duties and front desk responsibilities, with potential to advance into insurance sales or a combined sales and service position.

If you enjoy helping people, learning quickly, and taking initiative, this team would like to meet you.

Qualifications

• Friendliness and professional demeanor.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple responsibilities in a busy office.
• Willingness to obtain Florida insurance licenses.

Responsibilities

• Welcome customers and visitors, creating a positive first impression.
• Answer calls, determine needs, and direct inquiries to the team.
• Assist customers with routine service requests and follow-up communications.
• Schedule appointments and support daily operations.
• Maintain accurate customer information and document interactions.
• Collaborate with team to ensure prompt, professional service.
• Identify opportunities to aid customers with additional insurance needs and refer to licensed teammates.
• Develop knowledge of State Farm products and agency procedures.
• Take on additional responsibilities as skills progress.

Skills

Customer service

Communication

Organization

Multitasking

Bilingual English/Spanish

Job description

Brian Pancake State Farm Agent in Kissimmee, FL is seeking a friendly, organized Customer Service Representative to be the first point of contact at the front desk. The role begins with customer service duties and front desk responsibilities, with potential to advance into insurance sales or a combined sales and service position.

If you enjoy helping people, learning quickly, and taking initiative, this team would like to meet you.