Front Desk Specialist — Growth & Licensing Path

Gretchen Robertson State Farm; Okeechobee (FL); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Base salary and commission

401(k) retirement plan with employer"}

Health insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

Company events and team lunches

Job summary

Gretchen Robertson State Farm in Okeechobee, FL seeks a full-time Receptionist to be the welcoming first point of contact for customers. You will keep the front desk running smoothly, manage schedules, and handle daily communications, ensuring everyone who calls or walks in feels well taken care of.

This role offers hands-on training, a positive team environment, and real opportunity to grow in the insurance business.

Qualifications

• No prior insurance experience required.
• Positive, professional, customer-first attitude.
• Excellent listening, empathy, and problem-solving skills.
• Organized and detail-oriented with strong follow-through.
• Willingness to obtain the required Property and Casualty license.

Responsibilities

• Greet customers in person and answer incoming calls as the first point of contact for the agency
• Manage the front desk, appointment scheduling, and daily office communications
• Direct customer requests to the right team member and follow up to resolve
• Handle routine service requests such as payments, policy questions, and billing inquiries
• Log calls, notes, and customer updates in the agency system daily
• Keep the office organized, stocked, and running smoothly day to day

Skills

Customer-first attitude

Listening

Empathy

Problem-solving

Organized

Attention to detail

Willingness to obtain license

Job description

Gretchen Robertson State Farm in Okeechobee, FL seeks a full-time Receptionist to be the welcoming first point of contact for customers. You will keep the front desk running smoothly, manage schedules, and handle daily communications, ensuring everyone who calls or walks in feels well taken care of.

This role offers hands-on training, a positive team environment, and real opportunity to grow in the insurance business.