Front Office Lead - Scheduling & Patient Experience

UNLV Medicine; Las Vegas (NV); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Paid holidays

PTO 20 days per year

3% 401K contribution

Job summary

UNLV Health in Las Vegas, NV seeks a Full-Time Admin Support to lead the front office operations. The role requires scheduling patient appointments, greeting patients, handling calls, checking in/out, and verifying insurance eligibility.

Qualifications include a High School diploma or GED and at least three years in healthcare. Proficiency with EMR, Word, Excel and insurance verification software is preferred. Excellent communication and confidentiality are essential.

Qualifications

• High School diploma or GED.
• Knowledge of electronic medical record system preferred.
• Minimum of three years experience in healthcare performing like duties.
• Excellent interpersonal communication ability.
• Knowledge of insurance programs.
• Ability to manage cash, checks and credit card transactions.
• Knowledge of office machinery and software (fax, copier, etc.).
• Knowledge of insurance verification software.
• HIPAA confidentiality awareness.
• Knowledge of medical office scheduling and terminology.

Responsibilities

• Lead the daily front office workflow.
• Schedule patient appointments.
• Greet patients and visitors.
• Answer and direct phone calls.
• Check patients in and out and verify insurance eligibility.
• Assist in general office duties.

Skills

Interpersonal communication

Customer service

Problem solving

Phone etiquette

Medical office scheduling

Education

High School diploma or GED

Tools

Microsoft Word

Excel

EMR software

Job description

UNLV Health in Las Vegas, NV seeks a Full-Time Admin Support to lead the front office operations. The role requires scheduling patient appointments, greeting patients, handling calls, checking in/out, and verifying insurance eligibility.

Qualifications include a High School diploma or GED and at least three years in healthcare. Proficiency with EMR, Word, Excel and insurance verification software is preferred. Excellent communication and confidentiality are essential.