Front Office Lead: Patient Care & Scheduling

UNLV Health; Las Vegas (NV); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

12 paid holidays per year (full-day)

20 PTO days per year

3% 401K contribution

Benefits start date is the first of a

Job summary

UNLV Health is seeking a Front Office Lead to manage the daily front desk workflow, schedule patient appointments, greet patients, and handle calls. The role includes insurance verification and basic office duties, with an emphasis on professional client interaction.

Requirements include a High School diploma or GED, at least three years in healthcare front desk work, and familiarity with electronic medical records. Strong communication and math skills are essential.

Qualifications

• High School diploma or GED required.
• Minimum 3 years in healthcare performing front desk duties.
• Knowledge of insurance programs and verification processes.
• Experience with electronic medical record systems preferred.
• Ability to manage cash, checks and credit card transactions.
• Strong interpersonal and customer service skills.

Responsibilities

• Lead daily front office workflow and scheduling.
• Greet patients and visitors; answer and direct calls.
• Check in/out patients and verify insurance eligibility.
• Maintain confidentiality and HIPAA compliance.

Skills

Electronic medical records knowledge

Healthcare experience (3+ years)

Problem solving

Interpersonal communication

Customer service

Professional communication

Insurance programs knowledge

Cash handling & math skills

Office machinery & software (Word, etc

Insurance verification software

HIPAA compliance

Medical office scheduling

Medical office terminology

Ability to work under pressure

Education

High School diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

UNLV Health is seeking a Front Office Lead to manage the daily front desk workflow, schedule patient appointments, greet patients, and handle calls. The role includes insurance verification and basic office duties, with an emphasis on professional client interaction.

Requirements include a High School diploma or GED, at least three years in healthcare front desk work, and familiarity with electronic medical records. Strong communication and math skills are essential.