Bilingual Front Desk & Patient Services Specialist

UNLV Health; Las Vegas (NV); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Paid holidays

Paid time off (PTO)

401K Contribution

Medical, Dental, Vision benefits

Job summary

UNLV Health is seeking a Front Office Specialist to greet patients and visitors, schedule appointments, and manage check-in/out processes in a busy clinic. The role includes verifying insurance eligibility, directing calls, and supporting overall front desk operations.

Qualifications include a High School Diploma or equivalency, at least six months of customer service experience (healthcare preferred), and knowledge of ICD-10/CPT coding.

Qualifications

• Minimum six (6) months experience in customer service; preferably in healthcare
• Current and valid driver's license
• Demonstrated ability to use a computer with Microsoft Office knowledge
• Knowledge of ICD-10, and CPT coding guidelines
• Medical terminology
• Knowledge of Medicare guidelines
• Excellent oral/written communication skills
• Must be well organized and detail-oriented
• Ability to establish and maintain effective working relationships with patients, team members, physicians and the public
• Bilingual Spanish a plus

Responsibilities

• Schedule patient appointments
• Greet patients and visitors
• Answer and direct phone calls
• Check patients in and out
• Verify insurance eligibility
• Assist in general office duties

Skills

Customer service

MS Office

ICD-10 CPT knowledge

Medical terminology

Medicare guidelines

Communication skills

Organized and detail-oriented

Spanish bilingual (nice to have)

Driver's license

Education

High School Diploma or equivalency

Tools

Microsoft Office

Job description

UNLV Health is seeking a Front Office Specialist to greet patients and visitors, schedule appointments, and manage check-in/out processes in a busy clinic. The role includes verifying insurance eligibility, directing calls, and supporting overall front desk operations.

Qualifications include a High School Diploma or equivalency, at least six months of customer service experience (healthcare preferred), and knowledge of ICD-10/CPT coding.