Front Office Lead: Reception & Guest Experience

Woolley Grange; Town of Texas (WI); On-site; USD 44,000 - 46,000; Full time

Benefits offered by this job

Birthday day off

EarlyPay

Cycle to work

Wellbeing support

Life Assurance

Job summary

Fowey Hall Hotel, part of the Luxury Family Hotel Group, is seeking a Reception Manager to lead our front-of-house team and deliver exceptional guest experiences. This permanent role involves overseeing all guest interactions and reservations to ensure a high‑quality stay for families and individuals alike.

This 40-hour-per-week position offers a salary range of £33,500–£35,000 DOE plus service charge and benefits, with generous holiday and staff perks.

Qualifications

• Previous reception experience in hospitality is essential.
• Luxury hotel or resort experience preferred.
• Strong leadership and communication skills.
• Flexible to work evenings, weekends, and holidays.

Responsibilities

• Oversee all guest interactions, including check-ins, check-outs, enquiries, and special requests, ensuring a personalised and memorable experience.
• Coordinate room reservations, and monitor occupancy levels, maximising revenue and guest satisfaction.
• Manage and supervise the Reception team, providing leadership and guidance.
• Collaborate with other departments, including housekeeping, maintenance, and food and beverage, to coordinate guest services.
• Ensure all financial transactions related to FOH operations are accurate with full responsibility for the departmental budget, including payroll.

Skills

Reception management

Team leadership

Guest services

IT skills

Tools

Reservation systems

Job description

Fowey Hall Hotel, part of the Luxury Family Hotel Group, is seeking a Reception Manager to lead our front-of-house team and deliver exceptional guest experiences. This permanent role involves overseeing all guest interactions and reservations to ensure a high‑quality stay for families and individuals alike.

This 40-hour-per-week position offers a salary range of £33,500–£35,000 DOE plus service charge and benefits, with generous holiday and staff perks.