Front Office Lead: Patient Service Specialist

Nemours-Children; Radnor (Delaware County); On-site; USD 42,000 - 62,000; Full time

Job summary

Nemours is seeking a FLOAT Lead Patient Service Representative for Radnor, PA primary. The Lead PSR oversees clerical staff, ensuring workflow changes are implemented and performance is monitored.

The role includes scheduling, patient intake verification, and revenue cycle tasks, reporting any deficiencies to the Office Manager. Essential duties include coaching staff, participating in hiring, maintaining policy adherence, and serving as SuperUser/preceptor for clerical staff, with floatability

Qualifications

• High School diploma required.
• 3+ years of job-related experience required.
• Insurance experience is a plus.

Responsibilities

• Oversee scheduling, patient intake, data verification, charge entry, and front office communications.
• Provide coaching to clerical staff and escalate issues to the Office Manager.
• Monitor clerical performance and ensure adherence to policies.
• Coordinate with Billing, Revenue Cycle, and other Nemours departments.

Skills

Staff coaching

Front office operations

Data verification

Revenue cycle

Scheduling

Calabrio

Registration audit tools

Education

High School diploma

Tools

Calabrio

Registration audit tools

Job description

Nemours is seeking a FLOAT Lead Patient Service Representative for Radnor, PA primary. The Lead PSR oversees clerical staff, ensuring workflow changes are implemented and performance is monitored.

The role includes scheduling, patient intake verification, and revenue cycle tasks, reporting any deficiencies to the Office Manager. Essential duties include coaching staff, participating in hiring, maintaining policy adherence, and serving as SuperUser/preceptor for clerical staff, with floatability