Lead Front Office & Patient Services

Nemours Children's Health; Glen Mills (Delaware County); On-site; USD 52,000 - 70,000; Full time

Job summary

Nemours Children's Health is seeking a Lead Patient Service Rep in Concordville to supervise clerical staff, implement workflow changes, and support day-to-day front office operations. The role focuses on coaching, performance monitoring, and collaboration with the office leadership to maintain high standards of patient service.

The Lead PSR will coordinate scheduling, coaching, and staff development while ensuring adherence to policy and revenue-cycle processes.

Qualifications

• More than 1 year at Nemours or in a leadership role.

Responsibilities

• Oversees essential PSR functions as described in the PSR II role.
• Participates in hiring front office staff and precepts onboarding to hit 90‑day goals.
• Provides timely coaching and feedback to clerical staff and escalates issues to the office manager.
• Ensures adherence to office policies and completes annual competencies for PSR staff.
• Coordinates schedules; maintains professional environment and enforces Nemours Standards.
• Serves as SuperUser and Preceptor for clerical staff.

Job description

Nemours Children's Health is seeking a Lead Patient Service Rep in Concordville to supervise clerical staff, implement workflow changes, and support day-to-day front office operations. The role focuses on coaching, performance monitoring, and collaboration with the office leadership to maintain high standards of patient service.

The Lead PSR will coordinate scheduling, coaching, and staff development while ensuring adherence to policy and revenue-cycle processes.