Front Office Lead: Patient Access & Revenue Ops

University of Maryland Medical System Corporation; Easton (MD); On-site; USD 52,000 - 76,000; Full time

Job summary

University of Maryland Medical System seeks a Front Office Coordinator Lead to support daily front office operations for patients, providers, and staff in Easton, Maryland. Responsibilities include patient registration, scheduling, insurance verification, and cash reconciliation to ensure a smooth patient experience.

The role requires at least four years of front office or patient access experience in a healthcare setting, leadership or mentor experience, and certification within six months of

Qualifications

• The candidate has a high school diploma and healthcare front office experience.
• Experience with patient registration, scheduling, and insurance verification is preferred.
• Prior leadership or lead experience is beneficial.

Responsibilities

• Serve as primary contact for patients and visitors with exceptional customer service.
• Coordinate patient access including appointment management and referrals.
• Maintain accurate records and support daily practice workflows.
• Support revenue cycle through charge entry, billing, and cash reconciliation.
• Provide leadership by mentoring front office staff and improving workflows.

Skills

Front office leadership

Patient registration

Scheduling

Insurance verification

Customer service

Communication

EMR systems

Cash handling

Education

High School Diploma or GED

College coursework preferred

Tools

EMR software

Job description

University of Maryland Medical System seeks a Front Office Coordinator Lead to support daily front office operations for patients, providers, and staff in Easton, Maryland. Responsibilities include patient registration, scheduling, insurance verification, and cash reconciliation to ensure a smooth patient experience.

The role requires at least four years of front office or patient access experience in a healthcare setting, leadership or mentor experience, and certification within six months of