Front Office Lead

Santa Cruz Community Health; Santa Cruz (CA); On-site; USD 35,000 - 40,000; Full time

Job summary

Santa Cruz Community Health in Santa Cruz, CA is seeking a Front Office Lead to oversee daily medical reception operations at Live Oak Health Center, coordinating with care, operational, and billing teams to ensure a smooth patient experience and accurate insurance verification. This temporary, full-time, hourly role requires outstanding customer service, organization, and time management.

Evening or Saturday shifts may be required; bilingual English/Spanish strongly preferred; pay ranges from

Qualifications

• 1-2 years’ experience in a community healthcare setting.
• Experience in a highly service-oriented organization.

Responsibilities

• Provides leadership to the front office; supports the patient care team.
• Greets arriving patients and community members; answers questions about the site.
• Applies new and updated policies and procedures to day-to-day workflows.
• Assists with training and orientation of new hires to the team.
• Ensures that front office has the resources, tools and training to perform duties.
• Performs front office assistant duties and insurance verification specialist duties when needed.
• Responds to patient concerns with Clinic Manager; helps improve patient satisfaction.

Skills

Customer service

Organizational skills

Time management

Communication

HIPAA compliance

Tools

Microsoft Office

Practice management software

EHR systems

Insurance verification portals

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Santa Cruz, CA, US

Salary Range: $25.55 To $28.85 Hourly

Santa Cruz Community Health (SCCH) is a multi-site, Federally Qualified Health Center (FQHC) serving Santa Cruz County residents. SCCH began as a women's health collective in 1974 with the mission to improve the health of our patients and the community and advocate the feminist goals of social, political, and economic equality. Now, more than 50 years later, we serve that same mission at our three clinic sites: the Santa Cruz Women's Health Center in downtown Santa Cruz serving women and children; the Live Oak Health Center serving everyone; and the Santa Cruz Mountain Health Center providing appropriate and expanded access to care for our patients in the San Lorenzo Valley.

Driven by our commitment to health care as a human right, SCCH is a leading non-profit provider offering comprehensive health services to our patients, regardless of their ability to pay. We have been recognized in the community as a leader in delivering high-quality, innovative care, and we are active in local, state, and national advocacy work that empowers our patients and community to be healthy, happy, and successful.

SCCH has a diverse patient population and an engaging and friendly work environment. Our caring and committed staff works as a team to fulfill our mission so that all our patients have access to quality, whole- person health care.

POSITION SUMMARY

The Front Office Lead position is involved with all aspects of the day-to-day operations of the medical reception areas of Santa Cruz Community Health (SCCH). This position works closely with the medical, behavioral health, operational, and billing teams to ensure a positive patient experience, including accurate and efficient insurance verification, patient payment collections and program eligibility for all SCCH patients. This position requires good customer service skills, organizational skills, and time management skills, as well as good attention to detail.

Classification

Temporary, Full-Time, Hourly, Non-Exempt

Location

Live Oak Health Center

Reports to

Clinic Manager

Hours

Varies; Evening/Saturday shifts may be required

Language Requirements

None; Bilingual English/Spanish strongly preferred

Pay Range

$25.55 - $28.85 per hour, DOE. Plus $0.50/hour bilingual differential Spanish/English

QUALIFICATIONS

• 1 to 2 years’ experience in a community healthcare setting
• Experience working in a highly service-oriented organization

Preferred Qualification

• Bilingual in English and Spanish strongly preferred
• Experience working with under-resourced populations

Skills & Knowledge

• Knowledge of standard healthcare practice policies and procedures.
• Experience working on computers and knowledge of Microsoft Office software products.
• Ability to work with practice management and EHR systems.
• Knowledge of health insurance plans and associated federal and state assistance programs.
• Knowledge of healthcare terminology, procedures, and practice.
• Knowledge of HIPAA regulations. Excellent verbal and written communication skills.
• Ability to work independently and to use good judgment. Ability to work effectively and harmoniously with co-workers.

CORE JOB RESPONSBILITIES

ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:

• Provides leadership to the front office; supports the patient care team
• Greets arriving patients and community members, answers questions about the site, receives deliveries and site-related phone calls
• Applies new and updated policies and procedures to day-to-day workflows
• Assistance with training and orientation of new hires to team
• Ensures that front office has the resources, tools and training to perform duties
• Provides Clinic Manager with information about site and requests necessary training and workflow improvements
• Supports ADP processes and makes recommendations related to schedule management, as needed
• Performs front office assistant duties and insurance verification specialist duties when neededUtilizes insurance portals for verification of insurance eligibility, scrubs schedules for errors and reports recurrent errors to Clinic Manager
• Responds to site-specific patient concerns with Clinic Manager; helps to improve patient satisfaction
• Assists Clinic Managers and SOD with monthly site meeting preparation
• Ensures that the front office works with site patient care team to meet the goals and objectives for optimal patient flow/access and scheduling
• Participates in the design and implementation of new workflows.
• Attends meetings and training
• Ensures protection of individually identifiable health information per HIPAA regulations

SANTA CRUZ COMMUNITY HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER (W/M/V/D)