Front Office Lead & Guest Services Supervisor | Flexible Schedule

Hyatt Regency; Cleveland (OH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Free hotel nights

Colleague discounts

Medical, dental & vision coverage

Paid holidays & vacation

RTA access nearby

Job summary

Hyatt Regency Cleveland at The Arcade is seeking an Assistant Front Office Manager to oversee the front desk team and cash controls, while coordinating staffing and guest services. The role includes training, staff development, and scheduling to ensure exceptional hospitality.

Located in downtown Cleveland, this historic property offers a dynamic environment with opportunities to lead a professional team and contribute to memorable guest experiences.

Qualifications

• Minimum of one year previous front office supervisory experience preferred.
• Strong verbal and written communication skills required.
• Ability to manage staff scheduling and guest services with professionalism.

Responsibilities

• Oversee front office staff and guest services to ensure smooth operations.
• Maintain cash control processes for agents and guests.
• Handle staffing needs, scheduling, and staff development.

Skills

Front office supervision

Customer service

Staff scheduling

Communication skills

Job description

Hyatt Regency Cleveland at The Arcade is seeking an Assistant Front Office Manager to oversee the front desk team and cash controls, while coordinating staffing and guest services. The role includes training, staff development, and scheduling to ensure exceptional hospitality.

Located in downtown Cleveland, this historic property offers a dynamic environment with opportunities to lead a professional team and contribute to memorable guest experiences.