Guest Experience Front Desk Agent

Hyatt Regency; Cleveland (OH); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

12 free Hyatt nights per year after 90

50% off at 1890 Restaurant

Affordable Medical, Dental and Vision

Paid Holidays

Job summary

Hyatt Regency Cleveland at The Arcade is seeking a Front Office Associate to welcome guests, manage registration, and communicate hotel services. You will be the face of Hyatt, providing attentive service and promoting hotel amenities to guests.

Located in downtown Cleveland, the historic property offers 293 rooms and a vibrant entertainment district nearby. You will contribute to memorable guest experiences through friendly communication and professional hospitality.

Qualifications

• Front Office role focuses on guest registration and promotions.
• Excellent communication with guests and ability to upsell hotel services.
• Ability to stand for long periods of time.

Responsibilities

• Handle guest registration and communicate hotel services and promotions.
• Process forms of payment and respond to guest inquiries.
• Be the face of Hyatt as a Front Office Associate.

Skills

Customer service

Communication

Hospitality

Job description

Hyatt Regency Cleveland at The Arcade is seeking a Front Office Associate to welcome guests, manage registration, and communicate hotel services. You will be the face of Hyatt, providing attentive service and promoting hotel amenities to guests.

Located in downtown Cleveland, the historic property offers 293 rooms and a vibrant entertainment district nearby. You will contribute to memorable guest experiences through friendly communication and professional hospitality.