Assistant Front Office Manager

Crescent Hotels & Resorts; Honolulu (HI); On-site; USD 60,000 - 78,000; Full time

Benefits offered by this job

Highly competitive compensation

Exceptional benefit plan for you and 1

401K matching program

Discounts at Crescent properties

Discounts at Marriott properties

Job summary

Crescent Hotels & Resorts seeks a Front Office Supervisor at Renaissance Honolulu to lead daily front office operations and ensure exceptional guest experiences. The role reports to the Front Office leadership and requires hands-on supervision of frontline staff and shift operations.

You will collaborate with Housekeeping, Engineering and Sales to maintain service quality while monitoring labor costs and budget adherence.

Qualifications

• 2–3 years of experience in front office operations.
• 2+ years of supervisory experience in a front office setting.
• Proficiency with hotel management software and MS Office.
• Excellent leadership, communication and problem-solving abilities.

Responsibilities

• Assist in managing daily operations of all front office areas to ensure quality and service standards are met.
• Supervise and support front office management and hourly staff, providing guidance, training, and performance evaluations.
• Act as a key point of contact for guest concerns, service recovery and VIP experiences.
• Collaborate with Housekeeping, Engineering, Sales and other departments to ensure smooth guest experiences.
• Monitor labor costs, department expenses, and forecast needs to maintain budgetary goals.
• Support development and implementation of departmental policies, procedures and training programs.
• Conduct regular staff meetings to ensure communication of policies, procedures and performance goals.
• Oversee scheduling, payroll processing and timekeeping compliance.
• Ensure front office areas are clean, safe and in compliance with hotel standards and brand expectations.
• Participate in emergency procedures, crisis response and guest safety protocols.

Skills

Leadership

Team management

Problem-solving

Communication

Interpersonal skills

Attention to detail

Multitasking

Organizational skills

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office Suite

Job description

Description

Uniquely located in the heart of Honolulu, guests have the convenience of the city outside their front door yet surrounded by the beauty of the island through stunning ocean views. At Renaissance Honolulu, we invite you to embrace adventure and embark on a journey beyond the ordinary.

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are committed to providing you with:

• Highly competitive compensation
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Discounts with our Crescent managed properties in North America for you & your family members
• Discounts at Marriott brand properties worldwide

Here is what you will be doing each day:

Assist in managing daily operations of all front office areas to ensure quality and service standards are met. Supervise and support front office management and hourly staff, providing guidance, training, and performance evaluations. Act as a key point of contact for guest concerns, service recovery, and VIP experiences. Collaborate with Housekeeping, Engineering, Sales, and other departments to ensure smooth guest experiences. Monitor labor costs, department expenses, and forecast needs to maintain budgetary goals. Support development and implementation of departmental policies, procedures, and training programs. Conduct regular staff meetings to ensure communication of policies, procedures, and performance goals. Oversee scheduling, payroll processing, and timekeeping compliance. Ensure front office areas are clean, safe, and in compliance with hotel standards and brand expectations. Participate in emergency procedures, crisis response, and guest safety protocols.

Does this sound like you?

• 2 -3 years of experience in hotel front office operations.
• Proficiency in hotel management software.
• Excellent leadership and team management skills.
• Strong problem-solving abilities.
• Exceptional communication and interpersonal skills.
• Familiarity with local and international hotel regulations.
• High school diploma or equivalent.
• 2+ years of supervisory experience in a front office setting.
• Proficient in Microsoft Office Suite.
• Ability to work flexible hours, including nights and weekends.
• Strong attention to detail.
• Capable of multitasking in a fast-paced environment.
• Strong organizational skills.

Our Differences Are What Make Us Great:

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our cult

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.