Front Office Lead: Guest Experience & Ops

Hei Hotels Inc.; Orlando (FL); In loco; USD 40.000 - 55.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

401(k) Savings Plan

Hotel room discounts

Descrizione del lavoro

HEI Hotels & Resorts is seeking an Assistant Front Office Manager for our Wyndham Bonnet Creek property in Orlando, FL. This on-site role supports the Front Office Manager in delivering guest satisfaction and achieving financial goals.

You will oversee guest registration, checkout, and phone service, monitor front desk systems, and train front desk staff while upholding brand standards. If you excel at hospitality operations and teamwork, this is a fit.

Competenze

• Minimum 1 year of front desk experience.
• High School diploma or equivalent required.
• Hotel experience preferred.

Mansioni

• Assist the Front Office Manager in managing front office operations.
• Ensure efficient guest registration, checkout and telephone service.
• Monitor front desk systems and equipment for optimum performance.
• Train entry level associates and supervisors.
• Maintain guest satisfaction and resolve issues promptly.
• Coordinate with other hotel departments to maximize occupancy and revenue.

Conoscenze

Front desk experience

Customer service

Cash handling

Communication skills

PMS system proficiency

Formazione

High School diploma or equivalent

Strumenti

PMS system

Descrizione del lavoro

HEI Hotels & Resorts is seeking an Assistant Front Office Manager for our Wyndham Bonnet Creek property in Orlando, FL. This on-site role supports the Front Office Manager in delivering guest satisfaction and achieving financial goals.

You will oversee guest registration, checkout, and phone service, monitor front desk systems, and train front desk staff while upholding brand standards. If you excel at hospitality operations and teamwork, this is a fit.