Front Office Experience Leader

Pyramid Global Hospitality; United States; Presencial; USD 80.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Vision Insurance

Dental Insurance

401(k) with employer match

Paid time off

Employee discounts

Descripción de la vacante

Pyramid Global Hospitality is seeking a Department Head and Director of Front Office to lead all Front Office operations, ensuring exceptional guest service and a polished, Forbes-standard environment. You will manage teams across front desk, night audit, and guest services while maintaining a high level of professionalism.

The role emphasizes staffing, training, payroll oversight, and collaboration with resort management to deliver an outstanding guest experience at the Inn at Perry Cabin and

Formación

• Experience leading Front Office operations.
• Strong customer service orientation.
• Ability to supervise multiple teams and vendors.

Responsabilidades

• Oversee Front Desk Supervisors, Front Desk Agents, Night Audit, Guest Services, and liaise with third-party staff vendors.
• Directly lead Front Office, Guest Services and Night Audit staff; hire and train new personnel.
• Ensure a warm, efficient guest arrival and maintain Forbes standards across operations.

Conocimientos

Front Desk

Guest Services

Staff Training

Payroll

Descripción del empleo

Pyramid Global Hospitality is seeking a Department Head and Director of Front Office to lead all Front Office operations, ensuring exceptional guest service and a polished, Forbes-standard environment. You will manage teams across front desk, night audit, and guest services while maintaining a high level of professionalism.

The role emphasizes staffing, training, payroll oversight, and collaboration with resort management to deliver an outstanding guest experience at the Inn at Perry Cabin and