Front Desk Supervisor: Elevate Guest Experience

Crescent Hotels & Resorts; Honolulu (HI); On-site; USD 41,328 - 55,104; Full time

Benefits offered by this job

Competitive salary

401(k) matching

Hotel discounts

Job summary

Renaissance Honolulu Hotel & Spa with Crescent Hotels & Resorts invites you to join our team in Honolulu. You will lead front desk operations, drive guest satisfaction, and ensure smooth daily activities at a premier property.

The role emphasizes guest interactions, teamwork, and maintaining professional standards in a fast-paced hospitality environment. Excellent communication and basic math skills are required.

Qualifications

• Must communicate in English.
• Ability to interact with guests professionally.
• Basic math and calculator skills; proficient with moderately complex computer systems.

Responsibilities

• Interview, hire, train, evaluate performance, and discipline when needed.
• Respond to guest requests and group needs to ensure satisfaction and repeat business.
• Supervise daily Front Desk operations to maximize revenue and service quality.
• Oversee Guest Service Agents.
• Maintain composure during busy times and authorize revenue adjustments when needed.
• Maintain attendance and reliability.
• Perform other duties as assigned.

Job description

Renaissance Honolulu Hotel & Spa with Crescent Hotels & Resorts invites you to join our team in Honolulu. You will lead front desk operations, drive guest satisfaction, and ensure smooth daily activities at a premier property.

The role emphasizes guest interactions, teamwork, and maintaining professional standards in a fast-paced hospitality environment. Excellent communication and basic math skills are required.