Front Office Manager- LaQuinta- Chelsea, AL

Au Hospitality; Chelsea (AL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Holiday pay

Mentoring environment

Job summary

Paycom in Chelsea, AL is seeking an experienced Front Office Manager to lead the front desk team and ensure welcoming, efficient operations. The role supervises reservations, guest services, and telephone areas, while upholding brand standards and preparing monthly reports and budgets.

You will manage staff, coordinate with other departments, and drive guest satisfaction scores through proactive leadership and exceptional service. A high school diploma and hospitality experience are preferred.

Qualifications

• High school diploma or GED required.
• At least 2 years in hospitality with a customer service background.
• Strong leadership, problem-solving and teamwork abilities.

Responsibilities

• Deliver personalized, friendly service to guests and associates.
• Manage staff schedules while maintaining efficiency, service, and budget.
• Oversee reservations, check-ins, and occupancy rates.
• Conduct monthly staff meetings and complete brand-specific training.
• Maintain credit control, guest security, and hotel assets.
• Coordinate with housekeeping, maintenance, and other departments.
• Perform Manager On Duty (MOD) and front desk duties as needed.
• Achieve and exceed guest satisfaction scores.
• Handle inventory, special projects, and other assigned duties.

Skills

Leadership

Customer service

Teamwork

Problem-solving

Education

High school diploma or GED

Job description

Job Details: Job Location: Chelsea, AL 35043, Position Type: Full Time, Are you a hospitality pro with a passion for delivering exceptional guest experiences? We are seeking an experienced Front Office Manager to lead our front desk team and ensure smooth, welcoming operations every day.

Your Role:

As Front Office Manager, you’ll supervise all front office personnel and oversee operations in reservations, guest services, and telephone areas. You’ll ensure brand standards are met, prepare monthly reports and budgets, and maintain a team focused on excellence.

Key Responsibilities Include:

• Deliver personalized, friendly service to every guest and associate
• Manage staff schedules while maintaining efficiency, service, and budget
• Oversee reservations, check-ins, and occupancy rates
• Conduct monthly staff meetings and complete brand-specific training
• Maintain credit control, guest security, and hotel assets
• Coordinate with housekeeping, maintenance, and other departments
• Perform Manager On Duty (MOD) and other front desk duties as needed
• Achieve and exceed guest satisfaction scores
• Handle inventory, special projects, and other assigned duties

What We’re Looking For:

• High school diploma or GED; hospitality experience preferred
• At least 2 years in the hospitality industry with a customer service background
• Strong leadership, problem-solving, and teamwork skills
• Ability to work in a fast-paced environment, handle stress, and stand for long periods
• Physical capability to lift up to 25 lbs, bend, reach, and perform other routine tasks

Perks of Joining Our Team:

• Competitive pay, paid time off, and holiday pay
• A supportive, mentoring work environment where your growth is encouraged

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We participate in the E-Verify Program.