Front Office Lead for Cosmetic Surgery & Med Spa

E.N.T. Specialty Partners; Chevy Chase (MD); On-site; USD 52,000 - 73,000; Full time

Job summary

E.N.T. Specialty Partners in Chevy Chase, MD is seeking a Front Office Supervisor to lead the front desk team and ensure smooth daily operations with a focus on exceptional patient service.

The role manages schedules, timesheets, performance reviews, and recruitment coordination, partnering with the Practice Leader to support all administrative functions and maintain a compliant, high-quality service environment.

Qualifications

• 2-3 years of office experience.
• Front desk experience required; prior leadership or management preferred.
• 3–5 years of administrative experience, preferably in a medical or clinical setting.
• Knowledge of medical billing and healthcare industry practices preferred.
• Strong customer service skills with proficiency in MS Office and Teams.
• Highly organized, detail-oriented, and able to manage multiple priorities.

Responsibilities

• Oversee day to day operations of Cosmetic Surgery and Medspa Practices.
• Supervise front office staff and manage schedules and timesheets.
• Assist in recruitment by coordinating interviews and contributing to hiring decisions.
• Greet clients and check them in for appointments; ensure accurate check-out with large transactions.
• Manage retail inventory and support monthly promotions.
• Train, supervise, and monitor front desk staff performance and adherence to policies.
• Report staff performance concerns to the Practice Leader.
• Maintain compliance with privacy regulations.

Skills

Customer service

Front desk supervision

Leadership

Team collaboration

Time management

Communication

Education

High school diploma or GED

Tools

MS Office

Microsoft Teams

EMR system

Front desk software

Job description

E.N.T. Specialty Partners in Chevy Chase, MD is seeking a Front Office Supervisor to lead the front desk team and ensure smooth daily operations with a focus on exceptional patient service.

The role manages schedules, timesheets, performance reviews, and recruitment coordination, partnering with the Practice Leader to support all administrative functions and maintain a compliant, high-quality service environment.