Front Office Intern

Hyatt Hotels Corporation; Kansas City (MO); Sur place; USD 15 000 - 19 000; Plein temps

Avantages offerts par ce poste

Worldwide travel discounts

Employee and family rates

25% discount on Food & Beverage

Social Committee activities

Hands-on Front Office experience

Résumé du poste

The Standard, Brussels is offering a Front Office Intern role, giving hands-on exposure to Front Office and Guest Experience operations at a vibrant lifestyle hotel.

You'll support check-ins/outs, guest inquiries and facilities guidance, while learning hotel systems and collaborating with Housekeeping, Engineering and other teams. This is a dynamic opportunity to grow in hospitality with creativity and personality.

Qualifications

• Be studying Hospitality Management, Tourism or a related discipline, ideally seeking an internship as part of their academic programme
• Have a genuine interest in Front Office operations, guest relations and lifestyle hospitality
• Be naturally warm, confident and comfortable engaging with guests from all walks of life
• Bring energy, creativity, curiosity and a proactive, hands-on approach
• Demonstrate excellent communication and interpersonal skills, with a genuine desire to create memorable guest experiences
• Have good organisational skills, attention to detail and the ability to manage multiple priorities while remaining calm under pressure
• Be comfortable using Microsoft Office applications and eager to learn hotel systems and guest service technology
• Be a team player who's adaptable, reliable and enjoys collaborating with colleagues across different departments
• Have an interest in lifestyle hospitality, music, art, culture and Brussels' vibrant social scene
• Have a good working knowledge of French and English; additional languages are a plus
• Be flexible with working hours, including evenings, weekends and public holidays, in line with the agreed internship programme

Responsabilités

• support daily Front Office operations, from welcoming guests and assisting with check-ins and check-outs to handling guest enquiries, billing, telephone calls and luggage requests
• help guests discover our hotel facilities, respond to special requests and ensure every interaction reflects our 'Anything but Standard' approach to hospitality
• gain experience using our hotel systems, coordinating guest requests and working closely with Housekeeping, Engineering and other departments to ensure a seamless guest journey
• develop the confidence, communication skills and attention to detail that make great hospitality feel effortless

Connaissances

Hospitality passion

Communication skills

Customer service

Team player

Formation

Hospitality management studies

Outils

Microsoft Office

Description du poste

Close Inclusive Collection Job Postings Notification

"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. "

Opened in May 2025, The Standard, Brussels marks an exciting new chapter for The Standard as our third European property. Located in the city's vibrant Northern Quarter, the hotel brings our signature blend of bold design, culture and unconventional hospitality to the heart of Belgium's capital.

With 180 guestrooms, 20 residences, a striking greenhouse-style lobby, vibrant dining and bar experiences, and a rooftop restaurant, bar and garden, The Standard, Brussels is a destination where food, music, art and culture come together. Playful, sophisticated and always unexpected, it's anything but standard.

Your role

As our Front Office Intern, you'll join the team at the heart of The Standard, Brussels, gaining hands-on experience across Front Office and Guest Experience operations. Working alongside our experienced team, you'll discover what it takes to deliver exceptional hospitality in a vibrant lifestyle hotel.

You’ll support daily Front Office operations, from welcoming guests and assisting with check-ins and check-outs to handling guest enquiries, billing, telephone calls and luggage requests. You’ll also help guests discover our hotel facilities, respond to special requests and ensure every interaction reflects our 'Anything but Standard' approach to hospitality.

You’ll gain experience using our hotel systems, coordinating guest requests and working closely with Housekeeping, Engineering and other departments to ensure a seamless guest journey. Along the way, you’ll develop the confidence, communication skills and attention to detail that make great hospitality feel effortless.

This isn't your typical internship. You’ll experience the energy of a busy lifestyle hotel, learn from experienced hospitality professionals and discover how genuine connections, creativity and personality can turn an ordinary stay into something unforgettable.

We're looking for someone with personality, curiosity and enthusiasm. Someone who loves meeting new people, thrives in a lively environment and isn't afraid to roll up their sleeves, share ideas and embrace the unexpected. After all, we're anything but standard.

Qualifications

Do you StandOut and have what it takes to be our Front Office Intern at The Standard, Brussels?

Previous Front Office experience is welcome but isn't essential. We're looking for someone with a genuine passion for hospitality, a positive attitude and an appetite to learn. Your individuality, energy and ability to connect with people are just as important as your academic background.

In addition, the ideal candidate will be anything but standard…

• Be studying Hospitality Management, Tourism or a related discipline, ideally seeking an internship as part of their academic programme
• Have a genuine interest in Front Office operations, guest relations and lifestyle hospitality
• Be naturally warm, confident and comfortable engaging with guests from all walks of life
• Bring energy, creativity, curiosity and a proactive, hands-on approach
• Demonstrate excellent communication and interpersonal skills, with a genuine desire to create memorable guest experiences
• Have good organisational skills, attention to detail and the ability to manage multiple priorities while remaining calm under pressure
• Be comfortable using Microsoft Office applications and eager to learn hotel systems and guest service technology
• Be a team player who's adaptable, reliable and enjoys collaborating with colleagues across different departments
• Have an interest in lifestyle hospitality, music, art, culture and Brussels' vibrant social scene
• Have a good working knowledge of French and English; additional languages are a plus
• Be flexible with working hours, including evenings, weekends and public holidays, in line with the agreed internship programme

What's in it for you?

At The Standard, we believe an internship should be more than just work experience. It's an opportunity to learn, grow, meet inspiring people and have some fun along the way.

Our benefits include:

• Worldwide travel discounts through The Standard Advantage platform and Hyatt Hotels
• Employee and family rates across all Standard and Bunkhouse properties
• 25% discount on Food & Beverage
• Social Committee with regular monthly activities and events
• The opportunity to gain hands-on Front Office and Guest Experience experience within a creative, international hospitality environment

Ready to be part of something anything but standard?

Not every internship gives you the chance to be at the centre of the guest experience in a lifestyle hotel. This is your opportunity to develop valuable Front Office skills, meet guests from around the world and discover how genuine hospitality, personality and creativity can make every stay unforgettable.

If you've got the personality, passion and curiosity to be anything but standard, we'd love to hear from you.

Join us. Bring your personality. Make your mark.

All applicants must be eligible to undertake an internship in Belgium. Appropriate documentation confirming eligibility will be required before the internship commences.