Front Office Host — Shape Memorable Guest Experiences

Hyatt Hotels Corporation; Renton (WA); On-site; USD 33,000 - 43,000; Full time

Benefits offered by this job

Medical Insurance

Dental and Vision Insurance

Paid Vacation and Sick Leave

401(k)

Uniforms provided

Free Parking

Room discounts

Complimentary rooms

Family bonding time

Tuition reimbursement

Wellness reimbursement

Job summary

Hyatt Regency Lake Washington at Seattle’s Southport, located near Renton, seeks a Front Office Host to manage guest check-ins, reservations, and frontline service. This entry-level, full-time position offers hourly pay and opportunities to engage guests and support housekeeping coordination.

You will handle multi-line phones, assist with check-ins, and coordinate with hotel staff to meet guest needs, while maintaining professional appearance and courtesy.

Qualifications

• Previous customer service experience in a service provider industry; hospitality a plus
• Friendly and outgoing with a professional attitude
• Clear language in speech and writing; polite phone etiquette
• Develop and maintain positive working relationships with others
• Ability to multi-task, make decisions with minimal supervision, work under pressure
• Computer knowledge in a Windows environment
• Ability to stand for long periods of time
• Availability for days, nights, mid shifts, weekends and holidays preferred

Responsibilities

• Answer multi-line phones politely and professionally
• Create new reservations in person, by email, or by phone
• Process guest check-ins by confirming reservations, assigning rooms, issuing keys
• Coordinate with Housekeeping on room readiness for check-in
• Ensure rooms meet guest requests and hotel standards
• Handle payments (room charges, cash, checks, debit, credit) and resolve discrepancies
• Follow up on guest satisfaction and issues
• Process checkouts and reconcile charges; document communications
• Run daily reports and monitor shift logs for accuracy
• Support management in training and coaching staff
• Maintain policy compliance and professional appearance

Skills

Customer service

Friendly and outgoing

Clear communication

Positive working relationships

Multi-tasking

Windows computer literacy

Stamina for standing

Availability for shifts

Tools

Windows OS

Job description

Hyatt Regency Lake Washington at Seattle’s Southport, located near Renton, seeks a Front Office Host to manage guest check-ins, reservations, and frontline service. This entry-level, full-time position offers hourly pay and opportunities to engage guests and support housekeeping coordination.

You will handle multi-line phones, assist with check-ins, and coordinate with hotel staff to meet guest needs, while maintaining professional appearance and courtesy.