Front Office Host | Overnight (Night Audit) |Full-Time |$22.67/hr.

Hyatt Regency; Baltimore (MD); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health benefits after 30 days

Free room nights

Friends & family rates

Discounts on food & beverage

Tech discounts

Tuition reimbursement

Meal benefits for employees

Job summary

Hyatt Regency Baltimore Inner Harbor is seeking a Front Office Overnight Host (Night Audit) to manage guest check-ins/outs, communicate hotel services, and promote Hyatt offerings. This role emphasizes guest communication, accuracy, and professional presentation.

You will balance transactions, respond to guest inquiries, and maintain confidentiality while supporting hotel operations overnight. The position requires availability on weekends/holidays and a 40-hour week with pay at $22.67/hour,

Qualifications

• Desire to satisfy guests in a fast-paced environment.
• Strong verbal and written communication skills.
• Ability to stand for long periods.
• Self-motivated and able to work independently.
• Hotel front desk experience preferred.
• Willingness to work overnights 11pm–7am, weekends and holidays.

Responsibilities

• Register guests and communicate hotel services and promotions.
• Provide excellent guest service and courteous assistance.
• Balance hotel transactions daily (credit cards, cash, etc.).
• Follow credit, cash-handling, and accounting procedures.
• Run audits and generate revenue/statistics reports.
• Explain reports and guest folios clearly and accurately.
• Maintain privacy of guest/hotel information and respond to concerns.

Skills

Customer service

Verbal & written communication

Stand for long periods

Self-starter

Front desk experience

Overnights weekends holidays

Job description

Hyatt Regency Baltimore Inner Harbor

Front Office Overnight Host (Night Audit)

At Hyatt, we care for people so they can be their best. Our commitment to care begins with you, our colleagues because you are the heart of Hyatt. We create an inclusive environment that prioritizes your well‑being, fosters growth, and helps you thrive both personally and professionally. At Hyatt, empathy is not just a value, it’s a way of life.

Why Choose Hyatt?

At Hyatt, your success matters. We offer:

• Competitive Wages: $22.67/hour
• Health Benefits: Medical, dental, and vision insurance starting after just 30 days
• Perks & Discounts:
  • Free and discounted room nights
  • Friends & family rates at Hyatt properties
  • Discounts on food and beverage
  • Exclusive savings on tech, wellness apps, and more (e.g., Apple, AT&T, Headspace)
• Work-Life Balance: Paid time off, including new child leave
• Retirement Support: 401(k) matching (up to 4%) and employee stock purchase plan
• Growth Opportunities: Tuition reimbursement and robust training programs
• Everyday Conveniences: Complimentary meals for employees

What You’ll Do

Front Office Overnight Hosts (Night Audit) are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquiries. You'll be the face of Hyatt as a Front Office Associate.

What You’ll Be Doing

• A Front Desk-Night Auditor will assist guests efficiently, courteously, and professionally in all front desk related functions
• Provide excellent guest service
• Balance all hotel transactions daily, including credit cards, cash, and change funds
• Consistently follow all credit, cash‑handling, and accounting procedures
• Run various audits and reports and record all revenues and statistics accurately
• Read, analyze, interpret, and effectively explain items such as common reports, guest folios and emergency procedures
• Maintain privacy and confidentiality of all guest and hotel information
• Effectively respond to and resolve guest concerns or complaints
• Respond to emergency situations
• Perform other duties as assigned

The position requires flexibility regarding availability and commitments with weekends and holidays and is full‑time with hours up to 40 hours/week.

This position’s hourly rate is $22.67/hr. This role is eligible to earn overtime, shift differentials and premium pay under certain circumstances, tips, commissions, service charges, or incentive awards.

Qualifications

• A true desire to satisfy the needs of others in a fast paced environment.
• Refined verbal and written communication skills
• Ability to stand for long periods of time
• Self‑starter who can work independently
• Hotel front desk experience preferred
• Willingness to work overnights 11pm-7am, weekends, and holidays as necessary

Why You’ll Love Working Here

Hyatt fosters a culture of care and inclusion where colleagues are supported to succeed. Whether it’s career advancement, industry‑leading benefits, or working with a team that values empathy and collaboration, we are ready to help you grow. If you’re ready to deliver exceptional service and exceed expectations, we’re ready for you.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.