Front Desk Agent / Night Audit

Hyatt; Chicago (IL); On-site; USD 23,866 - 33,992; Full time

Benefits offered by this job

401k

Health/Dental/Vision Insurance

Travel Discounts

Vacation Pay

Career Advancement Opportunity

Referral Bonus Program

Job summary

A leading hospitality company is seeking a Front Desk Agent in Chicago to create lasting impressions for guests. Responsibilities include welcoming guests, managing their information, and ensuring a positive experience. Ideal candidates have prior front desk experience, strong communication skills, and are flexible with schedules. Full-time positions offer benefits like health insurance and vacation pay, with a pay rate starting at $21.00 per hour.

Qualifications

• Prior front desk experience in a brand setting or luxury hotel is ideal.
• Strong knowledge of software applications, especially Microsoft Office.
• Must be 18+ years of age.
• Fluent in English, with additional languages preferred.

Responsibilities

• Welcome guests and manage their information.
• Distribute keys and assign rooms.
• Answer general inquiries to ensure excellent stays.

Skills

Customer service

Communication skills

Technical language comprehension

Cash handling

Microsoft Office

Fluency in Spanish

Tools

OnQ

Opera

Fosse

Lightspeed

HotSOS

GXP

BOB

Kipsu

Slack

Job description

About the Role

Seeking charismatic and outgoing hospitality professionals to join our growing TEAM! As Front Desk Agent you will be a crucial asset to our innovative TEAM, creating lasting impressions for our guests.

Position will be open availability for mornings, evenings, and overnights.

Responsibilities

In this role you will welcome guests, manage their information, distribute keys, assign rooms, and answer any general inquiries to ensure they have an excellent stay with us.

Requirements

• Prior front desk experience in a brand setting or luxury hotel environment is ideal, but willing to train the right customer service professional looking to grow their career. We are dedicated to thoroughly training & developing our team into hotel leaders through interactive teamwork in a positive work environment!
• Prior night audit experience in a hotel environment is ideal.
• Must be 18+ years of age.
• Strong knowledge of software applications is beneficial, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack).
• Strong communication and listening skills and excellent speaking, reading, and writing ability.
• Fluency in English: additional languages preferred. Spanish language skills are highly desired.
• Flexible schedule required for days, weekends, nights and holidays.
• High energy with effective and influential people skills. Positive attitude and the desire to motivate others.
• The ability to prioritize and work on several projects simultaneously should pose a challenge without being overwhelming.
• Ability to comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
• Handle cash, coins, and currency as night auditor.

Career Path

• Front Office Manager
• Operations Manager
• Assistant General Manager
• General Manager

Benefits

• 401k
• Health/Dental/Vision/Life/Voluntary Insurance
• Management Development Program
• TEAM and Travel Discounts
• Vacation/Well/Holiday Pay
• Career Advancement Opportunity
• Referral Bonus Program

Full‑Time positions are benefits eligible including time off, travel discounts, medical and other insurance options are also available.

Travel Discounts- With multiple brands and thousands of locations around the world, TEAM are eligible for special travel discounts and sometimes even F&B discounts! Get away to relax, visit family or see the World!

Pay rate starts at $21.00 per hour.

Legal / EEO Statement

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form (Form I-9) upon hire.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third‑party management company that is responsible for all employment benefits and obligations at this location.